Job title: IT Operations Manager
Department: IT Operations Department
Reports to: CTO
Authorization: Management

Job Summary

Responsible for the operation of company’s IT infrastructure. Encompasses the monitoring, control, and reporting of operational aspects of IT infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security.

Duties and responsibilities:
  • Operations and maintenance of all computing and printing infrastructure.
  • Operations and maintenance of Billing and mediation applications and systems for all Tring Services
  • Operations and maintenance of Value Added new world IP infrastructure and services
  • Operations and maintenance of all Intranet/Extranet services
  • Operations and maintenance of all data security infrastructure, policies and services
  • Operations and maintenance of all applications, computing infrastructure and services related to internal support systems
  • Operations and maintenance of infrastructure, applications and platforms for Service Level Management of all Tring services.
  • The research and development of new services, and IT related technologies in accordance to the IT mission, of reducing the operational expenses, and increasing company’s productivity, efficiency, and customer satisfaction.
  • The installation, operations and maintenance of all computing equipment, (software and hardware)
  • Establishes/recommends policies on system use and services.
  • Monitoring and troubleshooting critical services for servers
  • Administration and maintenance for server applications such as file sharing, mail, ftp etc for company
  • Developing new solution for information management
  • Preparing documentation and user guide tutorials for new applications needed for company staff and/or customers
  • Preparing and applying backup and disaster recovery procedures for servers and PC’s.
  • Evaluating technical requirements for new company projects
  • Update operational log and CMDB files as per company policy
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Educational Background: University degree in Telecommunications Engineering or relevant area. Post–graduate degree recommended
Professional Experience: Minimum 5 years of experience in Telecommunications, 3 of which in similar managerial position

Skills and Ability:

Technical
§ In-depth knowledge of cabling systems (including fiber and copper) design and architecture with an underlying understanding of the integration on new xDSL and Fiber equipment.
§ Understanding of Complex routing
§ A solid understanding of a UNIX-based operating systems;
§ Broad and deep knowledge of facilities management (including air, power, network and monitoring), and transmission infrastructure (hardware, software, etc) project management, cabling and wireless operations.
§ Aptitude for learning new technical skills quickly.

Managerial
§ Business oriented thinking, communication skills.
§ Team Oriented and Creative Thinking.
§ Strong analytical, planning, project management, supervision, team building, and problem solving abilities.
§ Ability to prioritize and manage multiple projects and activities within time, budget and technical constraints.
§ Excellent skills in business organization and operation; ability to enforce policies, principles, and operational issues in both overview and detailed levels.
§ Manage IT security Policies.
§ Ability to analyze work processes and procedures for improvement opportunities.
§ Experience in technical project management, including developing and managing technical project timelines, and prioritizing and assigning project tasks, and assessing progress.

Other

§ Excellent verbal and written communications.
§ Fluent in English

Interested and qualified candidates should submit a CV not later than 26 January 2012, to: hr@corp.tring.al.
Only short-listed applicants will be contacted.
Please specify the position you are applying for on the head of the e-mail.

Apliko