Business Advisor - SME & SOHO

Job Purpose: To manage prospective, new and existing SME & SOHO customers aiming at achiving company targets.

Key Accountabilities:
  • Achieve quantitative and qualitative targets
  • Frequent contact (phone calls and visits) with SME&SOHO customers
  • Promoting & developing customer satisfaction practices
  • Analyse customer’s communication costs, suggest the right solution to reduce them, explain our various products and services
  • Retention of the existing customers by organizing frequent meetings with them, dealing with their general and specific requirements and enforcing the mutual collaboration.
  • Promote directly new products and services and offers to the customers
  • Provide qualitative feedback on post-paid customer behaviour as requested by the Manager
  • Ensure and control the application of all company’ s policies and procedures by all employees
  • Participate in all weekly Corporate/Retail Sales Meetings
  • Participate in all training sessions scheduled by the company
  • Working within a flexible store team environment whilst being able to meet the needs of a local business community
  • Support and implement new ideas and encourage the sharing of best practice throughout different channels within Vodafone.
  • The right interpersonal skills in order to train and facilitate other colleagues in the store.
Person Specifications

  • University degree
  • Strong sales skills
  • Goal driven & self motivated
  • Good analytical & presentation skills
  • Problem solving capability
  • Good understanding of the area
  • Knowledge of the telecommunications or information technologies market is an asset
  • High level of commercial skills is required
  • A very good command of written and spoken English is essential
Only the candidates selected for interviews will be contacted.

The interested candidates are invited to apply at humanresources.al@vodafone.com , specifying the position they are applying for, until June 30th, 2010.

Apliko