IN & VAS Support Engineer

Job purpose: To provide the support to Intellegent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements. Also to ensure the use of best practices and continuous improvement in all areas of service/delivery at a minimum cost contributing to company profitability.


Main job accountabilities
  • Assist and take responsibility for the day to day activities that arise from within the support group and from MTX’s and Technology department.
  • Provide technical guidance and troubleshooting support to other staff.
  • Generate and handle trouble reports with the equipment supplier.
  • Investigate the problems escalated from other organisational units, find out solution to eliminate the faults and necessary escalate them to the supplier. Give first priority to customer experiencing problem
  • Assist in Network Crisis Handling, take necessary actions and escalate appropriately.
  • Monitor the network operating performance systems/indicators in order to detect possible problems on the network, and implement improvements in processes or corrective measures
  • Perform and monitor the implementation of system enhancements and reconfigurations and the implementation of software upgrades.
  • Ensure and control the execution of daily check and routine administration activities and Control and administer where necessary documentation and central library.
  • To participate and actively contribute in Corporate Projects in line with Company requirements.
  • Assist in Design and Development of s/w tools to improve systems monitoring.
  • Assist in the evaluation as well as the introduction of new Systems, Functionality and Services into the network.
  • Organize workshop/training with MTX Engineer to describe the basic functionality of the systems, alarm interpretation/escalation and alarm correlation with service affecting
Profile Requirements
  • Degree in Telecommunication, Computer Engineering or similar
  • At least 1 year engineering experience with wireless product
  • Knowledge of recent technological developments
  • Be compliant with information security requirements
  • An excellent command of written and spoken English is essential
Only the candidates selected for interviews will be contacted.

The interested candidates are invited to apply at humanresources.al@vodafone.com , specifying the position they are applying for, until March 30th, 2010.

Apliko