Job Description

  • To answer inbound calls as assist customers who have specific inquires,
  • Support cardholders for blocking cards declared lost/stolen,
  • Monitor the fraud, contact and report accordingly to the respective structures,
  • Support customers of internet banking/mobile banking or distribute the problems reported from the users to the responsible persons for further investigations,
  • Maintain and collect all the customer requests from ATM, web, email, SMS Loan, phone calls and ensure to find the solution or ensure that their request is
  • Build customer’s interest in the services and products offered from the bank,
  • Perform outbound marketing calls for a specific range of customer,
  • Provide personalized customer service of the highest level.


Skills / Qualifications

  • University Degree,
  • Very good command of English,
  • To be pleasant and friendly,
  • Knowledge/technological skills,
  • Good verbal and oral communication skills-fast and correct typing,
  • Should be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry,
  • Ability to comprehend, capture as well as interpret basic customer information,
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance,
  • Ability to meet tight deadlines,
  • Attention to details.