Tirane, ofroj vend pune Call Center

Job Description

• To answer inbound calls as assist customers who have specific inquires,
• Support cardholders for blocking cards declared lost/stolen,
• Monitor the fraud, contact and report accordingly to the respective structures,
• Support customers of internet banking/mobile banking or distribute the problems reported from the users to the responsible persons for further investigations,
• Maintain and collect all the customer requests from ATM, web, email, SMS Loan, phone calls and ensure to find the solution or ensure that their request is
• Build customer’s interest in the services and products offered from the bank,
• Perform outbound marketing calls for a specific range of customer,
• Provide personalized customer service of the highest level.

Skills / Qualifications

• University Degree,
• Very good command of English,
• To be pleasant and friendly,
• Knowledge/technological skills,
• Good verbal and oral communication skills-fast and correct typing,
• Should be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry,
• Ability to comprehend, capture as well as interpret basic customer information,
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance,
• Ability to meet tight deadlines,
• Attention to details.