Tring Communications (ASC) sh.p.k
25.02.2010, 14:00
. Job title: Project Manager
Department: Quality & Process
Reports to: CEO
Job Summary
The role of the Project Manager is to plan, execute, and finalize projects according to
strict deadlines and within budget. This includes acquiring resources and coordinating
the efforts of team members and third-party contractors or consultants in order to deliver
projects according to plan. The Project Manager will also define the project’s objectives
and oversee quality control throughout its life cycle.
Responsibilities
• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders
in a timely and clear fashion.
• Estimate the resources and participants needed to achieve project goals.
• Draft and submit budget proposals, and recommend subsequent budget changes
where necessary.
• Where required, negotiate with other department managers for the acquisition of
required personnel from within the company.
• Determine and assess need for additional staff and/or consultants and make the
appropriate recruitments if necessary during project cycle.
• Set and continually manage project expectations with team members and other
stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation,
and presentations.
• Determine the frequency and content of status reports from the project team,
analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties
throughout project life cycle.
• Coach, mentor, motivate and supervise project team members and contractors,
and influence them to take positive action and accountability for their assigned
work.
• Build, develop, and grow any business relationships vital to the success of the
project.
• Conduct project post mortems and create a recommendations report in order to
identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management
2. IP Telephony Engineer (Level 3)
Department: Telephony
Reports to: Head of Department
Responsible for dealing with SQL Queries and reporting on statistical data based on template queries and on-demand developed queries. Generating Customer bills on Crystal Reports and SQL Tables
Tasks and Responsibilities:
Write SQL and other programming languages code by request of different projects.
Update Opetational Logs.
Executes internal orders for changes in Billing platform.
Give support on Desktop/Web programming languages on developing modules according to different projects running.
Qualifications: Bachelor in Computer Science or Electronics.
Experience: 1-2 Years experience in SQL Development
1 Year of experience in Data Reporting based on CDRs is Preferable
Good knowledge in PHP, Mysql and .NET technologies makes an advantage
3. Job title: IT Operations Manager
Department: Information Technology
Reports to: CEO
Job Summary
Responsible for the operation of company’s cabling infrastructure; Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security. Responsible for the operation of company’s cabling infrastructure. Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security.
Key Accountabilities:
¨Infrastructure evolution and development:
1.Define operational service requirements of new technology deployments.
2.Develop business case justifications and cost/benefit analyzes for Operations spending and initiatives.
3.Conduct system feasibility studies and testing.
¨Infrastructure operation and maintenance:
4.Ensure the effective utilization of operations resources including personnel and equipment.
5.Oversee all reports and documentation related to cabling and infrastructure operations.
6.Develop and implement maintenance schedules.
7.Create and enforce change order management procedures, maintenance schedules and other policies and procedures that affect Operations.
8.Define proper maintenance schedules, identifying system upgrades to improve efficiency and reliability of facility.
9.Recommend the purchase of infrastructure equipment, supplies, and services.
¨Process and tool design and implementation:
10.Analyze existing processes and make recommendations for the improvement and growth of the support infrastructure.
¨Ensure quality processes, tools and practices to be implemented to meet service objectives.
¨Implement quality improvement processes to achieve continuous operational efficiency.
¨Deal effectively with clients, management, engineers, vendors and customers, and understand their requirements and put them into operating terms for the staff.
¨Supervise the staff, provide technical guidance and direction, and manage staff development, training and performance.
¨Support and motivate the staff for the performance of their duties.
1.Educational Background: University degree in Telecommunications Engineering or relevant area
Post–graduate degree recommended
Working Experience : Minimum 5 years of experience in Telecommunications, 3 of which in similar managerial position
Skills: Technical
¨In-depth knowledge of cabling systems (including fiber and copper) design and architecture with an underlying understanding of the integration on new xDSL and Fiber equipment.
¨Broad and deep knowledge of facilities management (including air, power, network and monitoring), and transmission infrastructure (hardware, software, etc) project management, cabling and wireless operations.
¨Aptitude for learning new technical skills quickly.
Managerial
¨Business oriented thinking, communication skills.
¨Team Oriented and Creative Thinking.
¨Successful management experience in recruitment, employee relations, performance appraisal and professional development.
¨Strong analytical, planning, project management, supervision, team building, and problem solving abilities.
¨Ability to prioritize and manage multiple projects and activities within time, budget and technical constraints.
¨Excellent skills in business organization and operation; ability to address policies, principles, and operational issues in both overview and detailed levels.
¨Ability to analyze work processes and procedures for improvement opportunities.
¨Experience in technical project management, including developing and managing technical project timelines, and prioritizing and assigning project tasks, and assessing progress.
Other
¨Excellent verbal and written communications.
¨Fluent in English
4. Job title: Quality Manager
Department: Quality & Process
Reports to: CEO
Authorization: Management Data: February 2010
Quality assurance (QA) aims to ensure that the product or service that company provides is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations. A quality manager, sometimes called a quality assurance manager, coordinates the activities required to meet quality standards.
Quality manager also monitor and advise on the performance of the quality management system and produces data and report on performance, measuring against set indicators.
They liaise with other managers and staff throughout the organization to ensure that the QA system is functioning properly. Where appropriate, the quality manager advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.
Responsibilities
Since maintaining quality demands adaptation to customer expectations, quality managers employ a variety of measures to place quality at the heart of an organization. These include management systems such as ISO 9000, and methodologies such as Continuous Improvement.
The work of the quality manager will be affected by the nature of the employing organization but is likely to include some or all of the following activities:
promoting quality achievement and performance improvement throughout the organization;
setting QA compliance objectives and ensuring that targets are achieved;
assessing the product specifications of the company and its suppliers, and comparing with customer requirements;
ensuring compliance with national and international standards and legislation;
agreeing standards and establishing clearly defined quality methods for staff to apply;
defining quality procedures in conjunction with operating staff;
setting up and maintaining controls and documentation procedures;
identifying relevant quality-related training needs and delivering training;
collating and analyzing performance data and charts against defined parameters;
ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary;
bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures;
liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications;
establishing standards of service for customers or clients;
preparing clear explanatory documents such as customers' charters;
·monitoring performance by gathering relevant data and producing statistical reports.
Educational Background: University degree in Business management or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
5. Job title: Customer Service Delivery and Service Support manager Reports to: CTO
Job Summary Customer service delivery and support is the single point of escalation from the customer care teams to the engineering teams. It is also responsible for managing the service delivery process to customers.
Duties and responsibilities:
1.The 24x7 monitoring of all networks and IT infrastructure through monitoring systems.
2.Recording and life-cycle management of all occurring incidents in telecommunications and IT infrastructure and systems.
3.The identification, categorization, resolution and closure of all incidents related to networks and IT infrastructure.
4.The escalation of incidents in case they cannot be resolved to relevant operations teams.
5.The dedicated customer support for SOHO, SMEs and governmental organizations according to predefined SLAs and contracts.
6.The escalation of issues to vendors, vendors’ management and support contracts management.
7.Definition, implementation and maintenance of all policies and procedures for monitoring and escalation of incidents and problems.
8.Customer service work orders fulfillment and coordination with the cabling operations customer installation teams for configuration and delivery of relevant equipment.
9.Provisioning management. Provisioning on the systems and networking components of new customers according to predefined procedures.
10.Overall responsibility of delivering trouble-free services to customers within the specified Service Level Objectives, and according to the service specifications.
11.Performance of relevant post-provisioning tests to guarantee that services are delivered correctly before the customer is considered operational.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
6. Job title: Electrical Engineer
1.Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial, and domestic purposes.
2.Direct and coordinate manufacturing, construction, installation, maintenance, support, documentation, and testing activities to ensure compliance with specifications.
3.Perform detailed calculations to compute and establish manufacturing, construction, and installation standards and specifications.
4.Inspect completed installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards.
5.Prepare specifications for purchase of materials and equipment.
6.Prepare and study technical drawings, specifications of electrical systems, and topographical maps to ensure that installation and operations conform to standards and customer requirements.
7.Compile data and write reports regarding existing and potential engineering studies and projects.
Educational Background: University degree in Electrical Engineering or relevant area
Post – Graduate Degree Optional
Professional Experience: 3 or more years work experience in a relative functional area
7.Job title: Unix systems administrator
Department: Information Technology
Reports to: CTO
Job Summary
Responsible for installation, operations and maintenance of company’s IT server infrastructure
Duties and responsibilities:
Designs, installs and maintains UNIX operating systems and servers along with their associated services.
Establishes/recommends policies on system use and services.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Some UNIX training certification (Linux or Solaris) strongly advised
Professional Experience: 3or more years work experience in a relative functional area
Skills and Ability:
Required
Strong inter-personal and communication skills; capable of writing purchase justifications, making presentations to an internal audience, and interacting positively with upper management.
Independent problem solving; self-direction.
To be comfortable with most aspects of UNIX systems administration; for example, configuration of mail systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.
A solid understanding of a UNIX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, file system concepts ("inode", "superblock").
Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS and NIS, can use nslookup or dig to check information in the DNS, understands basic routing concepts.
Ability to write scripts in some administrative language (Tk, Perl, a shell).
Ability to do minimal debugging and modification of C programs.
Optional
Strong inter-personal and communication skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customer or client audiences or professional peers, and working closely with upper management.
Ability to solve problems quickly and work under pressure.
Ability to identify tasks which require automation and automate them.
A solid understanding of a UNIX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, file system concepts ("inode", "superblock"), ability to use performance analysis to tune systems.
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, the design of consistent network-wide file system layouts.
Ability to program in an administrative language (Tk, Perl, a shell), to port C programs from one platform to another, and to write small C programs.
Interested and qualified candidates should submit not later than 28 February 2010, a letter of interest, CV, and copies of supporting documents via e-mail: hr@corp.tring.al.
Only short-listed applicants will be contacted.
Please specify the position you are applying for.
Department: Quality & Process
Reports to: CEO
Job Summary
The role of the Project Manager is to plan, execute, and finalize projects according to
strict deadlines and within budget. This includes acquiring resources and coordinating
the efforts of team members and third-party contractors or consultants in order to deliver
projects according to plan. The Project Manager will also define the project’s objectives
and oversee quality control throughout its life cycle.
Responsibilities
• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders
in a timely and clear fashion.
• Estimate the resources and participants needed to achieve project goals.
• Draft and submit budget proposals, and recommend subsequent budget changes
where necessary.
• Where required, negotiate with other department managers for the acquisition of
required personnel from within the company.
• Determine and assess need for additional staff and/or consultants and make the
appropriate recruitments if necessary during project cycle.
• Set and continually manage project expectations with team members and other
stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation,
and presentations.
• Determine the frequency and content of status reports from the project team,
analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties
throughout project life cycle.
• Coach, mentor, motivate and supervise project team members and contractors,
and influence them to take positive action and accountability for their assigned
work.
• Build, develop, and grow any business relationships vital to the success of the
project.
• Conduct project post mortems and create a recommendations report in order to
identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management
2. IP Telephony Engineer (Level 3)
Department: Telephony
Reports to: Head of Department
Responsible for dealing with SQL Queries and reporting on statistical data based on template queries and on-demand developed queries. Generating Customer bills on Crystal Reports and SQL Tables
Tasks and Responsibilities:
Write SQL and other programming languages code by request of different projects.
Update Opetational Logs.
Executes internal orders for changes in Billing platform.
Give support on Desktop/Web programming languages on developing modules according to different projects running.
Qualifications: Bachelor in Computer Science or Electronics.
Experience: 1-2 Years experience in SQL Development
1 Year of experience in Data Reporting based on CDRs is Preferable
Good knowledge in PHP, Mysql and .NET technologies makes an advantage
3. Job title: IT Operations Manager
Department: Information Technology
Reports to: CEO
Job Summary
Responsible for the operation of company’s cabling infrastructure; Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security. Responsible for the operation of company’s cabling infrastructure. Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security.
Key Accountabilities:
¨Infrastructure evolution and development:
1.Define operational service requirements of new technology deployments.
2.Develop business case justifications and cost/benefit analyzes for Operations spending and initiatives.
3.Conduct system feasibility studies and testing.
¨Infrastructure operation and maintenance:
4.Ensure the effective utilization of operations resources including personnel and equipment.
5.Oversee all reports and documentation related to cabling and infrastructure operations.
6.Develop and implement maintenance schedules.
7.Create and enforce change order management procedures, maintenance schedules and other policies and procedures that affect Operations.
8.Define proper maintenance schedules, identifying system upgrades to improve efficiency and reliability of facility.
9.Recommend the purchase of infrastructure equipment, supplies, and services.
¨Process and tool design and implementation:
10.Analyze existing processes and make recommendations for the improvement and growth of the support infrastructure.
¨Ensure quality processes, tools and practices to be implemented to meet service objectives.
¨Implement quality improvement processes to achieve continuous operational efficiency.
¨Deal effectively with clients, management, engineers, vendors and customers, and understand their requirements and put them into operating terms for the staff.
¨Supervise the staff, provide technical guidance and direction, and manage staff development, training and performance.
¨Support and motivate the staff for the performance of their duties.
1.Educational Background: University degree in Telecommunications Engineering or relevant area
Post–graduate degree recommended
Working Experience : Minimum 5 years of experience in Telecommunications, 3 of which in similar managerial position
Skills: Technical
¨In-depth knowledge of cabling systems (including fiber and copper) design and architecture with an underlying understanding of the integration on new xDSL and Fiber equipment.
¨Broad and deep knowledge of facilities management (including air, power, network and monitoring), and transmission infrastructure (hardware, software, etc) project management, cabling and wireless operations.
¨Aptitude for learning new technical skills quickly.
Managerial
¨Business oriented thinking, communication skills.
¨Team Oriented and Creative Thinking.
¨Successful management experience in recruitment, employee relations, performance appraisal and professional development.
¨Strong analytical, planning, project management, supervision, team building, and problem solving abilities.
¨Ability to prioritize and manage multiple projects and activities within time, budget and technical constraints.
¨Excellent skills in business organization and operation; ability to address policies, principles, and operational issues in both overview and detailed levels.
¨Ability to analyze work processes and procedures for improvement opportunities.
¨Experience in technical project management, including developing and managing technical project timelines, and prioritizing and assigning project tasks, and assessing progress.
Other
¨Excellent verbal and written communications.
¨Fluent in English
4. Job title: Quality Manager
Department: Quality & Process
Reports to: CEO
Authorization: Management Data: February 2010
Quality assurance (QA) aims to ensure that the product or service that company provides is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations. A quality manager, sometimes called a quality assurance manager, coordinates the activities required to meet quality standards.
Quality manager also monitor and advise on the performance of the quality management system and produces data and report on performance, measuring against set indicators.
They liaise with other managers and staff throughout the organization to ensure that the QA system is functioning properly. Where appropriate, the quality manager advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.
Responsibilities
Since maintaining quality demands adaptation to customer expectations, quality managers employ a variety of measures to place quality at the heart of an organization. These include management systems such as ISO 9000, and methodologies such as Continuous Improvement.
The work of the quality manager will be affected by the nature of the employing organization but is likely to include some or all of the following activities:
promoting quality achievement and performance improvement throughout the organization;
setting QA compliance objectives and ensuring that targets are achieved;
assessing the product specifications of the company and its suppliers, and comparing with customer requirements;
ensuring compliance with national and international standards and legislation;
agreeing standards and establishing clearly defined quality methods for staff to apply;
defining quality procedures in conjunction with operating staff;
setting up and maintaining controls and documentation procedures;
identifying relevant quality-related training needs and delivering training;
collating and analyzing performance data and charts against defined parameters;
ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary;
bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures;
liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications;
establishing standards of service for customers or clients;
preparing clear explanatory documents such as customers' charters;
·monitoring performance by gathering relevant data and producing statistical reports.
Educational Background: University degree in Business management or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
5. Job title: Customer Service Delivery and Service Support manager Reports to: CTO
Job Summary Customer service delivery and support is the single point of escalation from the customer care teams to the engineering teams. It is also responsible for managing the service delivery process to customers.
Duties and responsibilities:
1.The 24x7 monitoring of all networks and IT infrastructure through monitoring systems.
2.Recording and life-cycle management of all occurring incidents in telecommunications and IT infrastructure and systems.
3.The identification, categorization, resolution and closure of all incidents related to networks and IT infrastructure.
4.The escalation of incidents in case they cannot be resolved to relevant operations teams.
5.The dedicated customer support for SOHO, SMEs and governmental organizations according to predefined SLAs and contracts.
6.The escalation of issues to vendors, vendors’ management and support contracts management.
7.Definition, implementation and maintenance of all policies and procedures for monitoring and escalation of incidents and problems.
8.Customer service work orders fulfillment and coordination with the cabling operations customer installation teams for configuration and delivery of relevant equipment.
9.Provisioning management. Provisioning on the systems and networking components of new customers according to predefined procedures.
10.Overall responsibility of delivering trouble-free services to customers within the specified Service Level Objectives, and according to the service specifications.
11.Performance of relevant post-provisioning tests to guarantee that services are delivered correctly before the customer is considered operational.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
6. Job title: Electrical Engineer
1.Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial, and domestic purposes.
2.Direct and coordinate manufacturing, construction, installation, maintenance, support, documentation, and testing activities to ensure compliance with specifications.
3.Perform detailed calculations to compute and establish manufacturing, construction, and installation standards and specifications.
4.Inspect completed installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards.
5.Prepare specifications for purchase of materials and equipment.
6.Prepare and study technical drawings, specifications of electrical systems, and topographical maps to ensure that installation and operations conform to standards and customer requirements.
7.Compile data and write reports regarding existing and potential engineering studies and projects.
Educational Background: University degree in Electrical Engineering or relevant area
Post – Graduate Degree Optional
Professional Experience: 3 or more years work experience in a relative functional area
7.Job title: Unix systems administrator
Department: Information Technology
Reports to: CTO
Job Summary
Responsible for installation, operations and maintenance of company’s IT server infrastructure
Duties and responsibilities:
Designs, installs and maintains UNIX operating systems and servers along with their associated services.
Establishes/recommends policies on system use and services.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Some UNIX training certification (Linux or Solaris) strongly advised
Professional Experience: 3or more years work experience in a relative functional area
Skills and Ability:
Required
Strong inter-personal and communication skills; capable of writing purchase justifications, making presentations to an internal audience, and interacting positively with upper management.
Independent problem solving; self-direction.
To be comfortable with most aspects of UNIX systems administration; for example, configuration of mail systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.
A solid understanding of a UNIX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, file system concepts ("inode", "superblock").
Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS and NIS, can use nslookup or dig to check information in the DNS, understands basic routing concepts.
Ability to write scripts in some administrative language (Tk, Perl, a shell).
Ability to do minimal debugging and modification of C programs.
Optional
Strong inter-personal and communication skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customer or client audiences or professional peers, and working closely with upper management.
Ability to solve problems quickly and work under pressure.
Ability to identify tasks which require automation and automate them.
A solid understanding of a UNIX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, file system concepts ("inode", "superblock"), ability to use performance analysis to tune systems.
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, the design of consistent network-wide file system layouts.
Ability to program in an administrative language (Tk, Perl, a shell), to port C programs from one platform to another, and to write small C programs.
Interested and qualified candidates should submit not later than 28 February 2010, a letter of interest, CV, and copies of supporting documents via e-mail: hr@corp.tring.al.
Only short-listed applicants will be contacted.
Please specify the position you are applying for.