Dynamics Partners Sh.p.k
14.11.2011, 15:37
Date: 2011-11-14
Job Code: 26216
http://www.d-dynamics.com/images/apply-online-btn.jpg (http://www.d-dynamics.com/jobmarket.php)
OPERATIONS MANAGER
Our client is an international well-known Group, headquartered in Germany, with over 45 operating companies in more than 20 countries, employing more than 8000 employees. Ranked among Europe’s leading financial services providers outside the regulated bank and insurance industries, their range of services covers receivables management, payment services and the business risk information. We are looking for enthusiastic successful managers willing to join their start up office in Tirana.
Role Description:
The Operations Manager organizes and leads all aspects of the debt collection operations of the company, in line with the company strategy and plans. S/he secures operations run smoothly, effectively and efficiently, thus leading to the budgeted bottom-line results, operational excellence and customer satisfaction.
Organizational links:
Reports to Managing Director. Subordinates: Collection Agents, Operations middle-management.
Responsibilities :
Organizes the work of all operations units / personnel, in a way that operations targets are achieved in full and on time
Maintains an adequate system of KPIs for Operations and monitors them on a regular basis
Reports on Operations performance and results to the management and headquarters
Creates and/or maintains all necessary procedures, manuals and other related internal documentation;regularly monitors and assures compliance of Operations personnel to the ethical and work standards approved
Regularly reviews the operations processes in order to identify improvement opportunities and executes them upon internal alignment
Act as a Manager on Duty, whenever required
Acts as a last operative escalation line for debtor complaints and as a management escalation line for customer complaints
Recruits, with the support of HR, all operations personnel (e.g. collection agents, shift/team leaders, skip-tracing agents, back-office personnel, call operators, etc)
Trains, with the support of HR, new recruits and periodically re-trains current employees, in order to secure up-to-date knowledge and expertise in all skills, standards and procedures
Identifies talents amongst the operations personnel and supports their development towards roles of higher accountability with the company
Profile requirements:
Education and Experience
Bachelor degree in one of the following fields – Business Studies, Mathematical sciences, Law
At least 5 years of work experience, of which at least 2 in a mid-or higher managerial position, ideally in the financial industry and related to debt collection / receivables management
Competencies and skills
Business knowledge and effective communication
People management, team-work
Change and innovation management
Problem solving and analytical thinking
Negotiation skills and presentation skills
Mentoring and/or coaching skills
General computer literacy – MS Excel, Outlook, Word, PowerPoint, Visio, Internet Explorer
Language skills – English proficiency
Interested candidates are invited to send an application in English (CV, Cover letter) before 30 November 2011, referring to the Job Code on top of page to: monika.farka@d-dynamics.com .
All applications will be treated at the highest confidentiality.
http://www.d-dynamics.com/images/apply-online-btn.jpg (http://www.d-dynamics.com/jobmarket.php)
Development Dynamics SHPK - D & D
European Trade Center - Tower A -13/3
Tirana, Albania
www.d-dynamics.com (http://www.d-dynamics.com/)
Job Code: 26216
http://www.d-dynamics.com/images/apply-online-btn.jpg (http://www.d-dynamics.com/jobmarket.php)
OPERATIONS MANAGER
Our client is an international well-known Group, headquartered in Germany, with over 45 operating companies in more than 20 countries, employing more than 8000 employees. Ranked among Europe’s leading financial services providers outside the regulated bank and insurance industries, their range of services covers receivables management, payment services and the business risk information. We are looking for enthusiastic successful managers willing to join their start up office in Tirana.
Role Description:
The Operations Manager organizes and leads all aspects of the debt collection operations of the company, in line with the company strategy and plans. S/he secures operations run smoothly, effectively and efficiently, thus leading to the budgeted bottom-line results, operational excellence and customer satisfaction.
Organizational links:
Reports to Managing Director. Subordinates: Collection Agents, Operations middle-management.
Responsibilities :
Organizes the work of all operations units / personnel, in a way that operations targets are achieved in full and on time
Maintains an adequate system of KPIs for Operations and monitors them on a regular basis
Reports on Operations performance and results to the management and headquarters
Creates and/or maintains all necessary procedures, manuals and other related internal documentation;regularly monitors and assures compliance of Operations personnel to the ethical and work standards approved
Regularly reviews the operations processes in order to identify improvement opportunities and executes them upon internal alignment
Act as a Manager on Duty, whenever required
Acts as a last operative escalation line for debtor complaints and as a management escalation line for customer complaints
Recruits, with the support of HR, all operations personnel (e.g. collection agents, shift/team leaders, skip-tracing agents, back-office personnel, call operators, etc)
Trains, with the support of HR, new recruits and periodically re-trains current employees, in order to secure up-to-date knowledge and expertise in all skills, standards and procedures
Identifies talents amongst the operations personnel and supports their development towards roles of higher accountability with the company
Profile requirements:
Education and Experience
Bachelor degree in one of the following fields – Business Studies, Mathematical sciences, Law
At least 5 years of work experience, of which at least 2 in a mid-or higher managerial position, ideally in the financial industry and related to debt collection / receivables management
Competencies and skills
Business knowledge and effective communication
People management, team-work
Change and innovation management
Problem solving and analytical thinking
Negotiation skills and presentation skills
Mentoring and/or coaching skills
General computer literacy – MS Excel, Outlook, Word, PowerPoint, Visio, Internet Explorer
Language skills – English proficiency
Interested candidates are invited to send an application in English (CV, Cover letter) before 30 November 2011, referring to the Job Code on top of page to: monika.farka@d-dynamics.com .
All applications will be treated at the highest confidentiality.
http://www.d-dynamics.com/images/apply-online-btn.jpg (http://www.d-dynamics.com/jobmarket.php)
Development Dynamics SHPK - D & D
European Trade Center - Tower A -13/3
Tirana, Albania
www.d-dynamics.com (http://www.d-dynamics.com/)