Belle Air
11.11.2011, 17:00
Belle Air is looking to hire 4 Call Center Supervisors in Tiranë
Job Summary:
The Call Center Supervisor is responsible for administering and supervising the work of the Belle Air Call Center during his or her shift. The incumbent will be ultimately responsible for the delivery of quality services to all Call Center customers.
Main Duties:
Manages and supervises daily activities of call center agents and telephone operators
Supervision of Call Center operators
Providing quality customer service
Ensuring that team members have the appropriate support and training
Monitors, evaluates and coaches call center operators
Prepares and supervises work schedules
Improves and updates knowledge base
Ensures compliance with that of all Belle Air policies and procedures
Requirements:
·University Degree
·At least one year of Call Center work experience
·Demonstrated ability to work well in teams
·Excellent organizational skills
·Excellent computer skills
·Very good Italian and English
Interested candidates should send their CV to: humanresources@flybelleair.com, no later than 25 November 2011.
Job Summary:
The Call Center Supervisor is responsible for administering and supervising the work of the Belle Air Call Center during his or her shift. The incumbent will be ultimately responsible for the delivery of quality services to all Call Center customers.
Main Duties:
Manages and supervises daily activities of call center agents and telephone operators
Supervision of Call Center operators
Providing quality customer service
Ensuring that team members have the appropriate support and training
Monitors, evaluates and coaches call center operators
Prepares and supervises work schedules
Improves and updates knowledge base
Ensures compliance with that of all Belle Air policies and procedures
Requirements:
·University Degree
·At least one year of Call Center work experience
·Demonstrated ability to work well in teams
·Excellent organizational skills
·Excellent computer skills
·Very good Italian and English
Interested candidates should send their CV to: humanresources@flybelleair.com, no later than 25 November 2011.