PRINTEC ALBANIA LTD
16.05.2011, 10:59
PRINTEC Group Of Companies, a leading Technology Solutions Provider and Systems Integrator in South-eastern Europe, offering end-to-end solutions for Banking, Retail, Telecommunications industries and Public Sector, seeks to recruit a highly motivated professional for its operations in Albania (Tirana):
CUSTOMER SERVICE ENGINEERS (REF.CSALB-06)
Responsibilities:
Providing on site installations and upgrades of the company products, following produced CS plans either, by working alone, or as a part of a team
Resolving Incidents and Problems addressed either, directly, from customers, and/or through the company's Technical Escalation process
Using existing skills and knowledge, as well as appropriate support resources to find resolution to customer incident
Production of pre-installation documentation containing detailed task lists and work plans for all sized installations following outlined templates
Perform regular reporting to Customer Service Manager or Supervisor
Qualifications:
At least 2 years of working experience in maintenance of electronic equipment, computer hardware and electromechanical devices
Computer Systems or Electrical Engineering College or University Degree
MCSE and/or CCNA qualification or the ability to demonstrate a similar level of knowledge will be appreciated
Knowledge of computer hardware and various communication interfaces between peripheral devices (RS232, RS485, RS422, CAN-bus, USB)
Familiar with Microsoft operating systems and ability to diagnose problems with the software using operating system tools (e.g. Event viewer)
Familiar with most common communication protocols, incl. TCP/IP and various MODEM protocols used in dial-up and leased line connections. Ability to diagnose faults in the communication lines
POS/ATM product knowledge and experience in the Banking Sector will be considered an asset
Fault finding skills and ability to work with electrical schematic diagrams
Flexibility to work in various schedules
Excellent communication and teamwork skills
Competent in English language
Candidates with the above competencies please send your CVs in local and English language, to the following e-mail, referring in the subject line of your e-mail the job title & Ref. Code:
hr@printecgroup.com
All applications will be processed in strict confidentiality and will be acknowledged promptly
A career worth aspiring to
Tel. : +355 4 22 58 065 ext 102
CUSTOMER SERVICE ENGINEERS (REF.CSALB-06)
Responsibilities:
Providing on site installations and upgrades of the company products, following produced CS plans either, by working alone, or as a part of a team
Resolving Incidents and Problems addressed either, directly, from customers, and/or through the company's Technical Escalation process
Using existing skills and knowledge, as well as appropriate support resources to find resolution to customer incident
Production of pre-installation documentation containing detailed task lists and work plans for all sized installations following outlined templates
Perform regular reporting to Customer Service Manager or Supervisor
Qualifications:
At least 2 years of working experience in maintenance of electronic equipment, computer hardware and electromechanical devices
Computer Systems or Electrical Engineering College or University Degree
MCSE and/or CCNA qualification or the ability to demonstrate a similar level of knowledge will be appreciated
Knowledge of computer hardware and various communication interfaces between peripheral devices (RS232, RS485, RS422, CAN-bus, USB)
Familiar with Microsoft operating systems and ability to diagnose problems with the software using operating system tools (e.g. Event viewer)
Familiar with most common communication protocols, incl. TCP/IP and various MODEM protocols used in dial-up and leased line connections. Ability to diagnose faults in the communication lines
POS/ATM product knowledge and experience in the Banking Sector will be considered an asset
Fault finding skills and ability to work with electrical schematic diagrams
Flexibility to work in various schedules
Excellent communication and teamwork skills
Competent in English language
Candidates with the above competencies please send your CVs in local and English language, to the following e-mail, referring in the subject line of your e-mail the job title & Ref. Code:
hr@printecgroup.com
All applications will be processed in strict confidentiality and will be acknowledged promptly
A career worth aspiring to
Tel. : +355 4 22 58 065 ext 102