Vodafone Albania Sh.A.
19.11.2010, 16:35
CBM Loyalty Analyst
Job purpose: To support the creation of loyalty scheems and retention campaigns and ensure their smooth implementation
Main job accountabilities
1- Loyalty shemes and Retention Campaigns
Ensure the smooth implementation and penetration of Loyalty scheme.
Define, develop and execute campaigns and activities to promote it in our customer base, using all available communication channels (Email, SMS, Outbound calls)
Liaise with all involved company’s dpts
2 - Customer Lifecycle management
Design and execute cross and up selling campaigns to specific customer lifetime moments, aiming to increase revenue and reduce churn.
3 - Reporting
Specify desired reporting and drive implementation together with internal interfaces
Profile Requirements
Knowledge on data analyses techniques
University diploma on Economics / Business Administration
Advanced communication and interpersonal skills.
Strong numerical and analytical ability.
Strategic thinking and business understanding
Decision making and problem solving ability.
Strong customer-service orientation.
Highly self-motivated and directed, with keen attention to detail.
Previous experience in Telecommunications would be an asset
Only the candidates selected for interviews will be contacted.
The interested candidates are invited to apply at humanresources.al@vodafone.com , specifying the position they are applying for, until December 15th, 2010.
Job purpose: To support the creation of loyalty scheems and retention campaigns and ensure their smooth implementation
Main job accountabilities
1- Loyalty shemes and Retention Campaigns
Ensure the smooth implementation and penetration of Loyalty scheme.
Define, develop and execute campaigns and activities to promote it in our customer base, using all available communication channels (Email, SMS, Outbound calls)
Liaise with all involved company’s dpts
2 - Customer Lifecycle management
Design and execute cross and up selling campaigns to specific customer lifetime moments, aiming to increase revenue and reduce churn.
3 - Reporting
Specify desired reporting and drive implementation together with internal interfaces
Profile Requirements
Knowledge on data analyses techniques
University diploma on Economics / Business Administration
Advanced communication and interpersonal skills.
Strong numerical and analytical ability.
Strategic thinking and business understanding
Decision making and problem solving ability.
Strong customer-service orientation.
Highly self-motivated and directed, with keen attention to detail.
Previous experience in Telecommunications would be an asset
Only the candidates selected for interviews will be contacted.
The interested candidates are invited to apply at humanresources.al@vodafone.com , specifying the position they are applying for, until December 15th, 2010.