Dynamics Partners Sh.p.k
14.07.2010, 18:31
Date: 2010-07-06
Job Code: 26190
http://d-dynamics.com/images/apply-online-btn.jpg (http://d-dynamics.com/jobmarket.php)
Customer Service Engineer/ Telecom
A leading company, provider of telecom hardware, software and services, and serving to a large number of Communications Service Providers is looking for experienced Albanian engineers to join their team in the position of Customer Service Engineer.
MAIN PURPOSE OF THE ROLE :
Works independently and in team to provide network operations and maintenance services to customers according to maintenance agreements and internal procedures.
KEY RESPONSIBILITIES :
Act as customer’s local interface, with more experienced colleagues, and provide technical support services to them
Assist in first level technical support for technical queries according to customer contract and internal support model
Provide software support, including fault management and software /hardware upgrades
Conduct knowledge searches for potential solutions and other requests in progress
Record information into support tools periodically and conduct on site trouble shooting if required.
Learn customer specific parameters in the network elements’ subsystems by working with more experienced colleagues and understand KPI and the impact on the performance of the system
Perform local SW (or HW) maintenance activities such as installation & test of technical/change notes /change deliveries
Assist in complex technical activities such as SW upgrades and technical audits on site
Review or participate basic HW/SW installation and commissioning on request
Assist, on request, on installation and/or commissioning and/or integration activities, network expansion activities and technical/customer acceptance testing
Participate in multivendor and 3rd party activities (installation, integration, interface troubleshooting)
PROFILE REQUIREMENTS
Degree in Electric/Electronic/Telecom and/or Computer Engineering
Familiar with the principles/applications of mobile communications
Experience creating technical processes, procedures and reports
IP troubleshooting experience
Flexibility in working hours and working away from home for long periods at short notice
Ability to work independently and as part of a team
Good communication, presentation and customer interfacing skills
Good English and interpersonal skills
PC literate
Driving license
The interested candidates are invited to send an application in English referring to the Job Code on top of page to: b.borana@d-dynamics.com
Deadline: 20 July, 2010
All applications will be treated at the highest confidentiality. Only candidates meeting our client's criteria will be notified.
http://d-dynamics.com/images/apply-online-btn.jpg (http://d-dynamics.com/jobmarket.php)
Job Code: 26190
http://d-dynamics.com/images/apply-online-btn.jpg (http://d-dynamics.com/jobmarket.php)
Customer Service Engineer/ Telecom
A leading company, provider of telecom hardware, software and services, and serving to a large number of Communications Service Providers is looking for experienced Albanian engineers to join their team in the position of Customer Service Engineer.
MAIN PURPOSE OF THE ROLE :
Works independently and in team to provide network operations and maintenance services to customers according to maintenance agreements and internal procedures.
KEY RESPONSIBILITIES :
Act as customer’s local interface, with more experienced colleagues, and provide technical support services to them
Assist in first level technical support for technical queries according to customer contract and internal support model
Provide software support, including fault management and software /hardware upgrades
Conduct knowledge searches for potential solutions and other requests in progress
Record information into support tools periodically and conduct on site trouble shooting if required.
Learn customer specific parameters in the network elements’ subsystems by working with more experienced colleagues and understand KPI and the impact on the performance of the system
Perform local SW (or HW) maintenance activities such as installation & test of technical/change notes /change deliveries
Assist in complex technical activities such as SW upgrades and technical audits on site
Review or participate basic HW/SW installation and commissioning on request
Assist, on request, on installation and/or commissioning and/or integration activities, network expansion activities and technical/customer acceptance testing
Participate in multivendor and 3rd party activities (installation, integration, interface troubleshooting)
PROFILE REQUIREMENTS
Degree in Electric/Electronic/Telecom and/or Computer Engineering
Familiar with the principles/applications of mobile communications
Experience creating technical processes, procedures and reports
IP troubleshooting experience
Flexibility in working hours and working away from home for long periods at short notice
Ability to work independently and as part of a team
Good communication, presentation and customer interfacing skills
Good English and interpersonal skills
PC literate
Driving license
The interested candidates are invited to send an application in English referring to the Job Code on top of page to: b.borana@d-dynamics.com
Deadline: 20 July, 2010
All applications will be treated at the highest confidentiality. Only candidates meeting our client's criteria will be notified.
http://d-dynamics.com/images/apply-online-btn.jpg (http://d-dynamics.com/jobmarket.php)