Vodafone Albania Sh.A.
15.02.2010, 17:08
IN & VAS Support Engineer
Job purpose: To provide the support to Intellegent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements. Also to ensure the use of best practices and continuous improvement in all areas of service/delivery at a minimum cost contributing to company profitability.
Main job accountabilities
Assist and take responsibility for the day to day activities that arise from within the support group and from MTX’s and Technology department.
Provide technical guidance and troubleshooting support to other staff.
Generate and handle trouble reports with the equipment supplier.
Investigate the problems escalated from other organisational units, find out solution to eliminate the faults and necessary escalate them to the supplier. Give first priority to customer experiencing problem
Assist in Network Crisis Handling, take necessary actions and escalate appropriately.
Monitor the network operating performance systems/indicators in order to detect possible problems on the network, and implement improvements in processes or corrective measures
Perform and monitor the implementation of system enhancements and reconfigurations and the implementation of software upgrades.
Ensure and control the execution of daily check and routine administration activities and Control and administer where necessary documentation and central library.
To participate and actively contribute in Corporate Projects in line with Company requirements.
Assist in Design and Development of s/w tools to improve systems monitoring.
Assist in the evaluation as well as the introduction of new Systems, Functionality and Services into the network.
Organize workshop/training with MTX Engineer to describe the basic functionality of the systems, alarm interpretation/escalation and alarm correlation with service affecting
Profile Requirements
Degree in Telecommunication, Computer Engineering or similar
At least 1 year engineering experience with wireless product
Knowledge of recent technological developments
Be compliant with information security requirements
An excellent command of written and spoken English is essential
Only the candidates selected for interviews will be contacted.
The interested candidates are invited to apply at humanresources.al@vodafone.com (humanresources.al@vodafone.com) , specifying the position they are applying for, until March 30th, 2010.
Job purpose: To provide the support to Intellegent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements. Also to ensure the use of best practices and continuous improvement in all areas of service/delivery at a minimum cost contributing to company profitability.
Main job accountabilities
Assist and take responsibility for the day to day activities that arise from within the support group and from MTX’s and Technology department.
Provide technical guidance and troubleshooting support to other staff.
Generate and handle trouble reports with the equipment supplier.
Investigate the problems escalated from other organisational units, find out solution to eliminate the faults and necessary escalate them to the supplier. Give first priority to customer experiencing problem
Assist in Network Crisis Handling, take necessary actions and escalate appropriately.
Monitor the network operating performance systems/indicators in order to detect possible problems on the network, and implement improvements in processes or corrective measures
Perform and monitor the implementation of system enhancements and reconfigurations and the implementation of software upgrades.
Ensure and control the execution of daily check and routine administration activities and Control and administer where necessary documentation and central library.
To participate and actively contribute in Corporate Projects in line with Company requirements.
Assist in Design and Development of s/w tools to improve systems monitoring.
Assist in the evaluation as well as the introduction of new Systems, Functionality and Services into the network.
Organize workshop/training with MTX Engineer to describe the basic functionality of the systems, alarm interpretation/escalation and alarm correlation with service affecting
Profile Requirements
Degree in Telecommunication, Computer Engineering or similar
At least 1 year engineering experience with wireless product
Knowledge of recent technological developments
Be compliant with information security requirements
An excellent command of written and spoken English is essential
Only the candidates selected for interviews will be contacted.
The interested candidates are invited to apply at humanresources.al@vodafone.com (humanresources.al@vodafone.com) , specifying the position they are applying for, until March 30th, 2010.