Tring Communications (ASC) sh.p.k
09.02.2010, 19:37
POSITION DESCRIPTION
Job title: NMC Manager
Department: Network Monitoring Center
Reports to: CTO
Tasks and Responsibilities
-Daily management of NMC problems (transmission system, technical, PC, network);
-Control and quality check of work produced by the NMC team;
-Problem evaluation and further escalation to operational teams;
-Production of various reports (number and type of problems, time to resolve, etc)
-Production and control of internal NMC procedures;
-Implements core business processes and assists in process improvement initiatives in order to enhance customer service;
-Maintains communications with customer staffs and management to ensure that service is delivered on time;
-Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.
Qualifications
-
-Bachelor's degree in computer science, management information systems, or related field preferred;
-Four or more years of information systems experience;
-Experience working with customer technology and support requirements;
-Experience working with the technology industry.
Knowledge
- Knowledge of Network topology;
- Knowledge on the CPE, ADSL and HFC Configuration;
- Knowledge of the NMC Fault processes and procedures
- Sound knowledge of the Remedy application
Personal skills:
- Good interpersonal, organizational and management skills;
- Analytical skills
- Work as part of a team
- PC skills
Interested and qualified candidates should submit not later than 12 February 2010, a letter of interest, CV (with picture on it), and copies of supporting documents via e-mail: hr@corp.tring.al (hr@corp.tring.al).
Only short-listed applicants will be contacted.
Job title: NMC Manager
Department: Network Monitoring Center
Reports to: CTO
Tasks and Responsibilities
-Daily management of NMC problems (transmission system, technical, PC, network);
-Control and quality check of work produced by the NMC team;
-Problem evaluation and further escalation to operational teams;
-Production of various reports (number and type of problems, time to resolve, etc)
-Production and control of internal NMC procedures;
-Implements core business processes and assists in process improvement initiatives in order to enhance customer service;
-Maintains communications with customer staffs and management to ensure that service is delivered on time;
-Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.
Qualifications
-
-Bachelor's degree in computer science, management information systems, or related field preferred;
-Four or more years of information systems experience;
-Experience working with customer technology and support requirements;
-Experience working with the technology industry.
Knowledge
- Knowledge of Network topology;
- Knowledge on the CPE, ADSL and HFC Configuration;
- Knowledge of the NMC Fault processes and procedures
- Sound knowledge of the Remedy application
Personal skills:
- Good interpersonal, organizational and management skills;
- Analytical skills
- Work as part of a team
- PC skills
Interested and qualified candidates should submit not later than 12 February 2010, a letter of interest, CV (with picture on it), and copies of supporting documents via e-mail: hr@corp.tring.al (hr@corp.tring.al).
Only short-listed applicants will be contacted.