Tring Communications (ASC) sh.p.k
03.12.2009, 08:33
1. Job title: WHOLESALE IP SALES MANAGER
Department: SALES
Reports to: CEO
Authorization: Management
Job Summary
We are looking to hire an experienced Wholesale IP Transit services Sales manager with extensive sales experience on the Wholesale Data Networking arena. You will be selling IP Transit solutions into international Service Providers and Multinational Enterprises.
You must be able to demonstrate a successful track record in a carrier sales role selling data focused network services - preferably internationally. You will have a good understanding of the wholesale carrier market and the key players in it.
Key Accountabilities:
The Candidate in this role will take the responsibility for the Wholesale IP Product
The role covers the Management of existing product portfolio of Wholesale IP Transit Service and new product development for wholesale customers (ISPs, Carriers & Service providers) in this domain & managing P&L of the Wholesale IP Transit Business.
1. New Product/Service development:
a. Capture Market requirements and prepare MRD, convert market requirements into Service requirements, Conceptualize the New Service requirements for Management review.
b. Prepare Service Definitions, features, SLAs , Service Guide etc.
c. Prepare service solution together with all related departments (like engineering, operations, customer service, billing etc.) to capture capex and opex requirements;
d. Prepare business cases for Service roll out.
e. Define presales solutions definition as well as handle the sales lifecycle.
f. Driving Project management on service roll out and sales.
g. Preparing and execute Go to Market Plan for Service Launch including training to Sales, Solution Engineering & other teams.
h. Maintain the ongoing Service Life Cycle after rollout.
2. Product Life Cycle Management:
a. Capture market updates on enhancement of features etc
of existing service.
b. Handle routine product queries from various teams.
c. Define the service enhancement requirements and enhance the service.
3. Review and manage product pricing and define pricing guideline.
4. Provide product support to sales, pre-sales and other teams.
5. Periodic Service Guide and Sales Kit updates.
6. Carrying and achieving Product Revenue and P&L Targets
7. Key Interlocks and Relationships:
Internal:
----------
• Sales and Pre-sales support
• Access & Feasibility
• Network Capacity Planning
• IP Engineering
• IP Operations & NOC
• Finance & Billing
• Legal
External:
-----------
• Vendors
• Service Partners
• Technology Partners
• Regulatory & Gov. Agencies
• Customers
Requirements
1. BE, MBA is a must
2. Experience in Wholesale Product Management and Development.
3. Knowledge of ISP, Carrier and Service Provider Market.
4. 3 years minimum experience in telecoms sales or related sales position
1. Self driven with ability to deliver results working across cross-functional teams
2. Experience in working on targets
2. Job title: IT OPERATIONS MANAGER
Department: INFORMATION TECHNOLOGY
Reports to: CEO
Authorization: Management
Job Summary
Responsible for the operation of company’s cabling infrastructure; Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security. Responsible for the operation of company’s cabling infrastructure. Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security.
Key Accountabilities:
¨Infrastructure evolution and development:
1.Define operational service requirements of new technology deployments.
2.Develop business case justifications and cost/benefit analyses for Operations spending and initiatives.
3.Conduct system feasibility studies and testing.
¨Infrastructure operation and maintenance:
4.Ensure the effective utilization of operations resources including personnel and equipment.
5.Oversee all reports and documentation related to cabling and infrastructure operations.
6.Develop and implement maintenance schedules.
7.Create and enforce change order management procedures, maintenance schedules and other policies and procedures that affect Operations.
8.Define proper maintenance schedules, identifying system upgrades to improve efficiency and reliability of facility.
9.Recommend the purchase of infrastructure equipment, supplies, and services.
¨Process and tool design and implementation:
10.Analyze existing processes and make recommendations for the improvement and growth of the support infrastructure.
¨Ensure quality processes, tools and practices to be implemented to meet service objectives.
¨Implement quality improvement processes to achieve continuous operational efficiency.
¨Deal effectively with clients, management, engineers, vendors and customers, and understand their requirements and put them into operating terms for the staff.
¨Supervise the staff, provide technical guidance and direction, and manage staff development, training and performance.
¨Support and motivate the staff for the performance of their duties.
1.Educational Background: University degree in Telecommunications Engineering or relevant area
Post–graduate degree recommended
Working Experience : Minimum 5 years of experience in Telecommunications, 3 of which in similar managerial position
Skills: Technical
¨In-depth knowledge of cabling systems (including fiber and copper) design and architecture with an underlying understanding of the integration on new xDSL and Fiber equipment.
¨Broad and deep knowledge of facilities management (including air, power, network and monitoring), and transmission infrastructure (hardware, software, etc) project management, cabling and wireless operations.
¨Aptitude for learning new technical skills quickly.
Managerial
¨Business oriented thinking, communication skills.
¨Team Oriented and Creative Thinking.
¨Successful management experience in recruitment, employee relations, performance appraisal and professional development.
¨Strong analytical, planning, project management, supervision, team building, and problem solving abilities.
¨Ability to prioritize and manage multiple projects and activities within time, budget and technical constraints.
¨Excellent skills in business organization and operation; ability to address policies, principles, and operational issues in both overview and detailed levels.
¨Ability to analyze work processes and procedures for improvement opportunities.
¨Experience in technical project management, including developing and managing technical project timelines, and prioritizing and assigning project tasks, and assessing progress.
Other
¨Excellent verbal and written communications.
¨Fluent in English
3. Job title: Customer Service Delivery and Service Support manager
Reports to:CTO
Authorization: Management
Job Summary
Customer service delivery and support is the single point of escalation from the customer care teams to the engineering teams. It is also responsible for managing the service delivery process to customers.
Duties and responsibilities:
1. The 24x7 monitoring of all networks and IT infrastructure through monitoring systems.
2. Recording and life-cycle management of all occurring incidents in telecommunications and IT infrastructure and systems.
3. The identification, categorization, resolution and closure of all incidents related to networks and IT infrastructure.
4. The escalation of incidents in case they cannot be resolved to relevant operations teams.
5. The dedicated customer support for SOHO, SMEs and governmental organizations according to predefined SLAs and contracts.
6. The escalation of issues to vendors, vendors’ management and support contracts management.
7. Definition, implementation and maintenance of all policies and procedures for monitoring and escalation of incidents and problems.
8. Customer service work orders fulfillment and coordination with the cabling operations customer installation teams for configuration and delivery of relevant equipment.
9. Provisioning management. Provisioning on the systems and networking components of new customers according to predefined procedures.
10. Overall responsibility of delivering trouble-free services to customers within the specified Service Level Objectives, and according to the service specifications.
11. Performance of relevant post-provisioning tests to guarantee that services are delivered correctly before the customer is considered operational.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
Interested and qualified candidates should submit a letter of interest and a CV not later than December 10, 2009 via e-mail: hr@corp.tring.al.
Department: SALES
Reports to: CEO
Authorization: Management
Job Summary
We are looking to hire an experienced Wholesale IP Transit services Sales manager with extensive sales experience on the Wholesale Data Networking arena. You will be selling IP Transit solutions into international Service Providers and Multinational Enterprises.
You must be able to demonstrate a successful track record in a carrier sales role selling data focused network services - preferably internationally. You will have a good understanding of the wholesale carrier market and the key players in it.
Key Accountabilities:
The Candidate in this role will take the responsibility for the Wholesale IP Product
The role covers the Management of existing product portfolio of Wholesale IP Transit Service and new product development for wholesale customers (ISPs, Carriers & Service providers) in this domain & managing P&L of the Wholesale IP Transit Business.
1. New Product/Service development:
a. Capture Market requirements and prepare MRD, convert market requirements into Service requirements, Conceptualize the New Service requirements for Management review.
b. Prepare Service Definitions, features, SLAs , Service Guide etc.
c. Prepare service solution together with all related departments (like engineering, operations, customer service, billing etc.) to capture capex and opex requirements;
d. Prepare business cases for Service roll out.
e. Define presales solutions definition as well as handle the sales lifecycle.
f. Driving Project management on service roll out and sales.
g. Preparing and execute Go to Market Plan for Service Launch including training to Sales, Solution Engineering & other teams.
h. Maintain the ongoing Service Life Cycle after rollout.
2. Product Life Cycle Management:
a. Capture market updates on enhancement of features etc
of existing service.
b. Handle routine product queries from various teams.
c. Define the service enhancement requirements and enhance the service.
3. Review and manage product pricing and define pricing guideline.
4. Provide product support to sales, pre-sales and other teams.
5. Periodic Service Guide and Sales Kit updates.
6. Carrying and achieving Product Revenue and P&L Targets
7. Key Interlocks and Relationships:
Internal:
----------
• Sales and Pre-sales support
• Access & Feasibility
• Network Capacity Planning
• IP Engineering
• IP Operations & NOC
• Finance & Billing
• Legal
External:
-----------
• Vendors
• Service Partners
• Technology Partners
• Regulatory & Gov. Agencies
• Customers
Requirements
1. BE, MBA is a must
2. Experience in Wholesale Product Management and Development.
3. Knowledge of ISP, Carrier and Service Provider Market.
4. 3 years minimum experience in telecoms sales or related sales position
1. Self driven with ability to deliver results working across cross-functional teams
2. Experience in working on targets
2. Job title: IT OPERATIONS MANAGER
Department: INFORMATION TECHNOLOGY
Reports to: CEO
Authorization: Management
Job Summary
Responsible for the operation of company’s cabling infrastructure; Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security. Responsible for the operation of company’s cabling infrastructure. Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security.
Key Accountabilities:
¨Infrastructure evolution and development:
1.Define operational service requirements of new technology deployments.
2.Develop business case justifications and cost/benefit analyses for Operations spending and initiatives.
3.Conduct system feasibility studies and testing.
¨Infrastructure operation and maintenance:
4.Ensure the effective utilization of operations resources including personnel and equipment.
5.Oversee all reports and documentation related to cabling and infrastructure operations.
6.Develop and implement maintenance schedules.
7.Create and enforce change order management procedures, maintenance schedules and other policies and procedures that affect Operations.
8.Define proper maintenance schedules, identifying system upgrades to improve efficiency and reliability of facility.
9.Recommend the purchase of infrastructure equipment, supplies, and services.
¨Process and tool design and implementation:
10.Analyze existing processes and make recommendations for the improvement and growth of the support infrastructure.
¨Ensure quality processes, tools and practices to be implemented to meet service objectives.
¨Implement quality improvement processes to achieve continuous operational efficiency.
¨Deal effectively with clients, management, engineers, vendors and customers, and understand their requirements and put them into operating terms for the staff.
¨Supervise the staff, provide technical guidance and direction, and manage staff development, training and performance.
¨Support and motivate the staff for the performance of their duties.
1.Educational Background: University degree in Telecommunications Engineering or relevant area
Post–graduate degree recommended
Working Experience : Minimum 5 years of experience in Telecommunications, 3 of which in similar managerial position
Skills: Technical
¨In-depth knowledge of cabling systems (including fiber and copper) design and architecture with an underlying understanding of the integration on new xDSL and Fiber equipment.
¨Broad and deep knowledge of facilities management (including air, power, network and monitoring), and transmission infrastructure (hardware, software, etc) project management, cabling and wireless operations.
¨Aptitude for learning new technical skills quickly.
Managerial
¨Business oriented thinking, communication skills.
¨Team Oriented and Creative Thinking.
¨Successful management experience in recruitment, employee relations, performance appraisal and professional development.
¨Strong analytical, planning, project management, supervision, team building, and problem solving abilities.
¨Ability to prioritize and manage multiple projects and activities within time, budget and technical constraints.
¨Excellent skills in business organization and operation; ability to address policies, principles, and operational issues in both overview and detailed levels.
¨Ability to analyze work processes and procedures for improvement opportunities.
¨Experience in technical project management, including developing and managing technical project timelines, and prioritizing and assigning project tasks, and assessing progress.
Other
¨Excellent verbal and written communications.
¨Fluent in English
3. Job title: Customer Service Delivery and Service Support manager
Reports to:CTO
Authorization: Management
Job Summary
Customer service delivery and support is the single point of escalation from the customer care teams to the engineering teams. It is also responsible for managing the service delivery process to customers.
Duties and responsibilities:
1. The 24x7 monitoring of all networks and IT infrastructure through monitoring systems.
2. Recording and life-cycle management of all occurring incidents in telecommunications and IT infrastructure and systems.
3. The identification, categorization, resolution and closure of all incidents related to networks and IT infrastructure.
4. The escalation of incidents in case they cannot be resolved to relevant operations teams.
5. The dedicated customer support for SOHO, SMEs and governmental organizations according to predefined SLAs and contracts.
6. The escalation of issues to vendors, vendors’ management and support contracts management.
7. Definition, implementation and maintenance of all policies and procedures for monitoring and escalation of incidents and problems.
8. Customer service work orders fulfillment and coordination with the cabling operations customer installation teams for configuration and delivery of relevant equipment.
9. Provisioning management. Provisioning on the systems and networking components of new customers according to predefined procedures.
10. Overall responsibility of delivering trouble-free services to customers within the specified Service Level Objectives, and according to the service specifications.
11. Performance of relevant post-provisioning tests to guarantee that services are delivered correctly before the customer is considered operational.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
Interested and qualified candidates should submit a letter of interest and a CV not later than December 10, 2009 via e-mail: hr@corp.tring.al.