Tring Communications (ASC) sh.p.k
19.06.2009, 15:35
Job title: NMC Manager
Department: Network Management Center
Reports to: Head of the Fulfillment Department
Tasks and Responsibilities
- Daily management of NMC problems (transmission system, technical, PC, network);
- Control and quality check of work produced by the NMC team;
- Production of various reports (number and type of problems, time to resolve, etc)
- Production and control of internal NMC procedures;
- Implements core business processes and assists in process improvement initiatives in order to enhance customer service;
- Maintains communications with customer staffs and management to ensure that service is delivered on time;
- Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.
Qualifications
- Bachelor's degree in computer science, management information systems, or related field preferred;
- Four or more years of information systems experience;
- Experience working with customer technology and support requirements;
- Experience working with the technology industry.
Knowledge
- Knowledge of Network topology;
- Knowledge on the CPE, ADSL and HFC Configuration;
- Knowledge of the NMC Fault processes and procedures
- Sound knowledge of the Remedy application
Personal skills:
- Good interpersonal, organizational and management skills;
- Analytical skills
- Work as part of a team
- PC skills
Tel. : 0044800106
Department: Network Management Center
Reports to: Head of the Fulfillment Department
Tasks and Responsibilities
- Daily management of NMC problems (transmission system, technical, PC, network);
- Control and quality check of work produced by the NMC team;
- Production of various reports (number and type of problems, time to resolve, etc)
- Production and control of internal NMC procedures;
- Implements core business processes and assists in process improvement initiatives in order to enhance customer service;
- Maintains communications with customer staffs and management to ensure that service is delivered on time;
- Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.
Qualifications
- Bachelor's degree in computer science, management information systems, or related field preferred;
- Four or more years of information systems experience;
- Experience working with customer technology and support requirements;
- Experience working with the technology industry.
Knowledge
- Knowledge of Network topology;
- Knowledge on the CPE, ADSL and HFC Configuration;
- Knowledge of the NMC Fault processes and procedures
- Sound knowledge of the Remedy application
Personal skills:
- Good interpersonal, organizational and management skills;
- Analytical skills
- Work as part of a team
- PC skills
Tel. : 0044800106