The Plaza Tirana Hotel
06.12.2016, 12:22
The PLAZA Tirana is looking for an outgoing Guest relations officer to make clients feel at home and to guarantee their contentment.
The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.
The hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel employees to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.
REQUIREMENTS
Working experience in hospitality (preferred)
Familiarity with industry’s latest trends
Proficiency in English, multilingualism will be considered an asset
Guest service orientation and drive
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
Read, write, speak English fluently
Good guest interaction skills
Good listening skills
Sound decision making
Good interpersonal and communication skills
Leadership/People management
If you do fulfill all the mentioned criteria please send your application with a photo accompanied by all other relevant documentations that prove your qualifications and experiences to the email address: hr@plazatirana.com before 20-th of December.
Only suitable candidates will be contacted through phone or email address.
Thank you!
Human Resources Department
The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.
The hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel employees to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.
REQUIREMENTS
Working experience in hospitality (preferred)
Familiarity with industry’s latest trends
Proficiency in English, multilingualism will be considered an asset
Guest service orientation and drive
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
Read, write, speak English fluently
Good guest interaction skills
Good listening skills
Sound decision making
Good interpersonal and communication skills
Leadership/People management
If you do fulfill all the mentioned criteria please send your application with a photo accompanied by all other relevant documentations that prove your qualifications and experiences to the email address: hr@plazatirana.com before 20-th of December.
Only suitable candidates will be contacted through phone or email address.
Thank you!
Human Resources Department