Elektro - Servis shpk
03.11.2016, 11:59
Main job task and responsibilities!
Inbound
deal directly with customers in all the inbound or outbound channels by providing the needed information for product status
handle and address promptly customer requests
keep records of customer interactions and transactions
record details of inquiries, comments and complaints in the system
follow up on customer interactions
document all call information according to standard operating procedure
proactively propose operational improvements for the company based on voice of customer
reports monthly to CEO in the department meeting the performance of the respective channel of communication in charge
Key competencies!
very good communication skills
problem analysis and problem solving
customer service orientation
judgment
adaptability
team work
stress tolerance
Education and experience!
university diploma
proficient in Microsoft office applications
required language proficiency in English
knowledge of customer service principles and practices
some experience in a call center or customer service environment
good data entry and typing skills
Application procedures!
All interested candidates can send their CV to the electronic address: hr@elektroservis.al, till 10/11/2016.
Only shortlisted candidates will be called for interview!
Inbound
deal directly with customers in all the inbound or outbound channels by providing the needed information for product status
handle and address promptly customer requests
keep records of customer interactions and transactions
record details of inquiries, comments and complaints in the system
follow up on customer interactions
document all call information according to standard operating procedure
proactively propose operational improvements for the company based on voice of customer
reports monthly to CEO in the department meeting the performance of the respective channel of communication in charge
Key competencies!
very good communication skills
problem analysis and problem solving
customer service orientation
judgment
adaptability
team work
stress tolerance
Education and experience!
university diploma
proficient in Microsoft office applications
required language proficiency in English
knowledge of customer service principles and practices
some experience in a call center or customer service environment
good data entry and typing skills
Application procedures!
All interested candidates can send their CV to the electronic address: hr@elektroservis.al, till 10/11/2016.
Only shortlisted candidates will be called for interview!