Telekom Albania
24.05.2016, 11:02
JOB PROFILE – VAS Support Specialist
Job ID: 46606
Country: Albania
Location: Tirana
1.Overall description of the company
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with Telekom Albania!
2.Key responsibilities
Administration and maintenance of VAS ad Prepaid platforms and third party platforms interacting with Prepaid platforms, by providing first and second level of support.
Troubleshooting & escalation of problems based on support agreement procedures (Failure Report).
Monitoring the performance of the platforms in order to face timely network problems or system malfunctions.
Participating in the night/scheduled activities as per work distribution.
Implementation of Work Orders.
Performing stand-by duty in scheduled basis as per the internal procedure in Telekom Albania.
Active participation on the internal projects of the Unit and other projects (with other Departments) that the Unit is responsible for.
Handling customer complains related to VAS and Prepaid services.
3.Job requirements
Education
University degree in Telecommunication (preferred to be with 3+2 system completed) or Computer Science (Informatics)
Experience
1-2 Years of experience on the field.
PC Skills
Good knowledge on the OS (UNIX, LINUX, etc), DB (Oracle, Informix, etc)
Competencies/ soft skills
Good knowledge on scripting and VAS applications
Language skills
Very well written and spoken English Working overtimes, performing standby duty and participating in night activities
You can apply at Telekom Albania web page: https://telekom.jobs/karriera_ne_Telekom till 30 May 2016.
Job ID: 46606
Country: Albania
Location: Tirana
1.Overall description of the company
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with Telekom Albania!
2.Key responsibilities
Administration and maintenance of VAS ad Prepaid platforms and third party platforms interacting with Prepaid platforms, by providing first and second level of support.
Troubleshooting & escalation of problems based on support agreement procedures (Failure Report).
Monitoring the performance of the platforms in order to face timely network problems or system malfunctions.
Participating in the night/scheduled activities as per work distribution.
Implementation of Work Orders.
Performing stand-by duty in scheduled basis as per the internal procedure in Telekom Albania.
Active participation on the internal projects of the Unit and other projects (with other Departments) that the Unit is responsible for.
Handling customer complains related to VAS and Prepaid services.
3.Job requirements
Education
University degree in Telecommunication (preferred to be with 3+2 system completed) or Computer Science (Informatics)
Experience
1-2 Years of experience on the field.
PC Skills
Good knowledge on the OS (UNIX, LINUX, etc), DB (Oracle, Informix, etc)
Competencies/ soft skills
Good knowledge on scripting and VAS applications
Language skills
Very well written and spoken English Working overtimes, performing standby duty and participating in night activities
You can apply at Telekom Albania web page: https://telekom.jobs/karriera_ne_Telekom till 30 May 2016.