ep & partners consultancy sh.p.k
09.02.2016, 10:25
eppc on behalf of its customer among the largest private investment groups in Albania is looking for a Customer Service Consultant.
Responsibilities:
Helping to develop and implement a customer service policy for an entire group;
Finding ways to measure customer satisfaction and improve services;
Train and supervise customer service professionals to ensure optimum satisfaction of clients;
Design quality control program and implement standards to coach employees toward high performance and success;
Establishes strategic goals by gathering pertinent business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, evaluating outcomes;
Oversaw activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers;
Train and supervise customer service professionals to ensure optimum satisfaction of clients;
When it is necessary communicates with customers to receive their valuable feedbacks and suggestions for improvement in company’s products/services;
Create and maintain tailor-made customer care training program;
Prepares reports related to discussions and feedback provided by customer and presents reports to appropriate structures/companies/management board to enable further improvement in products and services.
Requirements for this position are:
Bachelor’s degree in Business Administration & Marketing;
Master’s in Business Administration & Marketing (preferred) ;
More than 5 years in management position in the respective field;
Customer service strategy training courses.
Facts & Figures
Position: Customer Service Consultant;
Location: Tirana;
Working hours: Monday-Saturday;
Reports to: Chief Executive Officer;
Travel required: Yes, within the country;
Contract: Limited contract, 3 - 6 months;
To apply until: 14.02.2016.
How to apply:
To apply for this opportunity, please send your CV and supporting document, mentioning the position that you are applying for, to: recruitments@eppc.al
You will be contacted by eppc only if your CV & support documents will be qualified by our evaluation team.
Responsibilities:
Helping to develop and implement a customer service policy for an entire group;
Finding ways to measure customer satisfaction and improve services;
Train and supervise customer service professionals to ensure optimum satisfaction of clients;
Design quality control program and implement standards to coach employees toward high performance and success;
Establishes strategic goals by gathering pertinent business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, evaluating outcomes;
Oversaw activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers;
Train and supervise customer service professionals to ensure optimum satisfaction of clients;
When it is necessary communicates with customers to receive their valuable feedbacks and suggestions for improvement in company’s products/services;
Create and maintain tailor-made customer care training program;
Prepares reports related to discussions and feedback provided by customer and presents reports to appropriate structures/companies/management board to enable further improvement in products and services.
Requirements for this position are:
Bachelor’s degree in Business Administration & Marketing;
Master’s in Business Administration & Marketing (preferred) ;
More than 5 years in management position in the respective field;
Customer service strategy training courses.
Facts & Figures
Position: Customer Service Consultant;
Location: Tirana;
Working hours: Monday-Saturday;
Reports to: Chief Executive Officer;
Travel required: Yes, within the country;
Contract: Limited contract, 3 - 6 months;
To apply until: 14.02.2016.
How to apply:
To apply for this opportunity, please send your CV and supporting document, mentioning the position that you are applying for, to: recruitments@eppc.al
You will be contacted by eppc only if your CV & support documents will be qualified by our evaluation team.