Telekom Albania
10.06.2016, 15:56
JOB PROFILE – VAS Support Specialist
Job ID: 46606
Country: Albania
Location: Tirana
1.Overall description of thecompany
A place where changemeans opportunity for progress and innovation. A place where people with the ambition forpeak performance can go beyond what is today and create what is tomorrow.
Work and grow with Telekom Albania!
2.Key responsibilities
Administration and maintenance of VAS ad Prepaid platforms and third party platforms interacting with Prepaid platforms, by providing first and second level of support.
Troubleshooting & escalation of problems based on support agreement procedures (Failure Report).
Monitoring the performance of the platforms in order to face timely network problems or system malfunctions.
Participating in the night/scheduled activities as per work distribution.
Implementation of Work Orders.
Performing stand-by duty in scheduled basis as per the internal procedure in Telekom Albania.
Active participation on the internal projects of the Unit and other projects (with other Departments) that the Unit is responsible for.
Handling customer complains related to VAS and Prepaid services.
3.Job requirements
Education
§ University degree in Telecommunication (preferredto be with 3+2 system completed) or Computer Science (Informatics)
Experience
§ 1-2 Years of experience on the field.
PC Skills
§ Good knowledge on the OS (UNIX, LINUX,etc), DB (Oracle, Informix, etc)
Competencies/ soft skills
§ Good knowledge on scripting and VASapplications
Language skills
§ Very well written and spoken English
§ Working overtimes, performing standby dutyand participating in night activities
You can apply at T (http://hr-suite-academy.telekom.de/)elekom Albania web page: www.telekom.com.al (http://www.telekom.com.al) till 17 June 2016.
Job ID: 46606
Country: Albania
Location: Tirana
1.Overall description of thecompany
A place where changemeans opportunity for progress and innovation. A place where people with the ambition forpeak performance can go beyond what is today and create what is tomorrow.
Work and grow with Telekom Albania!
2.Key responsibilities
Administration and maintenance of VAS ad Prepaid platforms and third party platforms interacting with Prepaid platforms, by providing first and second level of support.
Troubleshooting & escalation of problems based on support agreement procedures (Failure Report).
Monitoring the performance of the platforms in order to face timely network problems or system malfunctions.
Participating in the night/scheduled activities as per work distribution.
Implementation of Work Orders.
Performing stand-by duty in scheduled basis as per the internal procedure in Telekom Albania.
Active participation on the internal projects of the Unit and other projects (with other Departments) that the Unit is responsible for.
Handling customer complains related to VAS and Prepaid services.
3.Job requirements
Education
§ University degree in Telecommunication (preferredto be with 3+2 system completed) or Computer Science (Informatics)
Experience
§ 1-2 Years of experience on the field.
PC Skills
§ Good knowledge on the OS (UNIX, LINUX,etc), DB (Oracle, Informix, etc)
Competencies/ soft skills
§ Good knowledge on scripting and VASapplications
Language skills
§ Very well written and spoken English
§ Working overtimes, performing standby dutyand participating in night activities
You can apply at T (http://hr-suite-academy.telekom.de/)elekom Albania web page: www.telekom.com.al (http://www.telekom.com.al) till 17 June 2016.