Albanian HR Solutions
02.03.2016, 16:15
Albanian HR Solutions l.t.d is a company providing services in Executive Search, General Search & Recruitment, Career Management and Consulting based in Tirana (AL).
We are looking for a potential candidate for the position of:
Customer Service Consultant
Customer Service Consultant ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the company. CS Consultant is responsible for overseeing the customer service and ensuring the company delivers the highest level of customer service possible. S/he accomplishes Customer Care Objectives by couching staff; planning and evaluating activities.
Roles & Responsibilities:
• Helping to develop and implement a customer service policy for the company.
• Supporting and managing a team of customer services staff.
• Handling face-to-face inquiries from customers when is needed.
• Oversaw activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.
• Train and supervise customer service professionals to ensure optimum satisfaction of clients.
• Design quality control program and implement standards to coach employees toward high performance and success.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Improving customer service procedures, policies and standards for the group or specific company in the group;
• Meeting with company’s managers to discuss possible improvements to customer service;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Solve all major customer problems/queries that subordinates were not able to solve earlier.
Requirements:
• Bachelor’s degree in Business Administration – Sales & Marketing
• Master’s in Business Administration – Sales & Marketing – preferred
• Customer service strategy training courses
• More than 5 years in management position
• More than 3 years experience in the respective field
Skills & Qualities:
- Performance Management
- Project Management
- Coaching
- Supervision
- Quality Management
- Developing Standards
Interested candidates are invited to send their application before 06/03/ 2016 (tel:25/02/ 2016) to: alb@ahrs.al
We are looking for a potential candidate for the position of:
Customer Service Consultant
Customer Service Consultant ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the company. CS Consultant is responsible for overseeing the customer service and ensuring the company delivers the highest level of customer service possible. S/he accomplishes Customer Care Objectives by couching staff; planning and evaluating activities.
Roles & Responsibilities:
• Helping to develop and implement a customer service policy for the company.
• Supporting and managing a team of customer services staff.
• Handling face-to-face inquiries from customers when is needed.
• Oversaw activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.
• Train and supervise customer service professionals to ensure optimum satisfaction of clients.
• Design quality control program and implement standards to coach employees toward high performance and success.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Improving customer service procedures, policies and standards for the group or specific company in the group;
• Meeting with company’s managers to discuss possible improvements to customer service;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Solve all major customer problems/queries that subordinates were not able to solve earlier.
Requirements:
• Bachelor’s degree in Business Administration – Sales & Marketing
• Master’s in Business Administration – Sales & Marketing – preferred
• Customer service strategy training courses
• More than 5 years in management position
• More than 3 years experience in the respective field
Skills & Qualities:
- Performance Management
- Project Management
- Coaching
- Supervision
- Quality Management
- Developing Standards
Interested candidates are invited to send their application before 06/03/ 2016 (tel:25/02/ 2016) to: alb@ahrs.al