Telekom Albania
07.12.2015, 13:31
-Company Name : Telekom Albania
-ID: 44730
-City: Albania : Tirana
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with Telekom Albania!
-Key Responsibilities
Answers politely and correctly to the customer’s demands thru inbound calls on Telekom Albania Network, services, procedures and tariffs.
Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Telekom Albania Network and Telekom Albania services, procedures and tariffs.
Answers politely and correctly to the T.Shops demands arrived thru inbound calls and SR on Telekom Albania Network, services, procedures and tariffs.
Identify, support and solve different problems and complaints of customers according to the Call Center procedures and Telekom Albania policies.
Perform outbound calls for MMS/GPRS/Data & Fax service configuration.
Activation/ deactivation of customer service thru E-Pos/Logica/provisioning Client according to the Call Center procedures.
Forward customer requests/ complains/ problems thru SR.
Interact with technical division thru SR for solving customer’s technical problems.
Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Telekom Albania Shops & customers.
Daily categorizing of answered calls reasons.
Other duties as per job responsibilities.
Job Requirements
Education
High school Diploma
Experience
Previous experience in Call Center area is preferable.
Competencies / soft skills
Very Good Communication & Negotiation Skills & Team Spirit,
PC Skills
Confidentiality, Basic Computer Programs knowledge.
You can apply at www.telekom.com.al until the 16th of December 2015
Contact name HR Shared Service Center
Telephone 0080080056056
Email address myhr_recruitment@telekom.com
-ID: 44730
-City: Albania : Tirana
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.
Work and grow with Telekom Albania!
-Key Responsibilities
Answers politely and correctly to the customer’s demands thru inbound calls on Telekom Albania Network, services, procedures and tariffs.
Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Telekom Albania Network and Telekom Albania services, procedures and tariffs.
Answers politely and correctly to the T.Shops demands arrived thru inbound calls and SR on Telekom Albania Network, services, procedures and tariffs.
Identify, support and solve different problems and complaints of customers according to the Call Center procedures and Telekom Albania policies.
Perform outbound calls for MMS/GPRS/Data & Fax service configuration.
Activation/ deactivation of customer service thru E-Pos/Logica/provisioning Client according to the Call Center procedures.
Forward customer requests/ complains/ problems thru SR.
Interact with technical division thru SR for solving customer’s technical problems.
Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Telekom Albania Shops & customers.
Daily categorizing of answered calls reasons.
Other duties as per job responsibilities.
Job Requirements
Education
High school Diploma
Experience
Previous experience in Call Center area is preferable.
Competencies / soft skills
Very Good Communication & Negotiation Skills & Team Spirit,
PC Skills
Confidentiality, Basic Computer Programs knowledge.
You can apply at www.telekom.com.al until the 16th of December 2015
Contact name HR Shared Service Center
Telephone 0080080056056
Email address myhr_recruitment@telekom.com