Tring Communications (ASC) sh.p.k
18.11.2008, 13:40
Tring Communications is the newest and most innovative communications operator in the Albanian market offering high speed Internet, telephony and TV.
We are experiencing growth and are looking to fill the following positions:
Customer Service Delivery and Service Support manager
Reports to: CTO
Authorization: Management
Job Summary
Customer service delivery and support is the single point of escalation from the customer care teams to the engineering teams. It is also responsible for managing the service delivery process to customers.
Duties and responsibilities:
1. The 24x7 monitoring of all networks and IT infrastructure through monitoring systems.
2. Recording and life-cycle management of all occurring incidents in telecommunications and IT infrastructure and systems.
3. The identification, categorization, resolution and closure of all incidents related to networks and IT infrastructure.
4. The escalation of incidents in case they cannot be resolved to relevant operations teams.
5. The dedicated customer support for SOHO, SMEs and governmental organizations according to predefined SLAs and contracts.
6. The escalation of issues to vendors, vendors management and support contracts management.
7. Definition, implementation and maintenance of all policies and procedures for monitoring and escalation of incidents and problems.
8. Customer service work orders fulfillment and coordination with the cabling operations customer installation teams for configuration and delivery of relevant equipment
9. Provisioning management. Provisioning on the systems and networking components of new customers according to predefined procedures
10. Overall responsibility of delivering trouble-free services to customers within the specified Service Level Objectives, and according to the service specifications
11. Performance of relevant post-provisioning tests to guarantee that services are delivered correctly before the customer is considered operational
Educational Background University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
2. Network Engineer
Department: Engineering Operations
Reports to: Eng. Operations Manager
Authorization: Management
Duties and responsibilities:
1. Telephony and data Networks Performance Management.
2. Operational and maintenance of all networking devices, ensuring their continuous availability.
3. Analyzes real-time and short-term of network components and links performance.
4. Participates in implementation, testing and verification of major S/W and H/W updates in telecommunications, telephony, networking and Network Management Systems in cooperation with Planning department.
5. Creates and maintains data configurations files for network element activation or reconfiguration.
6. Provides user administration in all Network Management Systems and Operational Tools
7. Creates Performance Management database queries and applications in order to assist the activities of other divisions.
8. Develops additional monitoring tools in order to assist the activities of other divisions
9. Supports the statistics collection from all network systems and services
10. Cooperates with vendors for hardware and software issues, troubleshooting and operational issues.
11. Executes daily administration tasks (back ups, system health checks etc.)
12. Performs site visits for access network faults and proceeds with corrective maintenance actions.
13. Responsible for the spare part stock for all networking elements.
14. Supervises subcontractors and vendors support performance.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience:
3or more years work experience in a relative functional area[/font][
Apply by sending a cover letter and a CV explaining why you are the best candidate for the job and reassume to hr@asc.al (hr@asc.al).
We are experiencing growth and are looking to fill the following positions:
Customer Service Delivery and Service Support manager
Reports to: CTO
Authorization: Management
Job Summary
Customer service delivery and support is the single point of escalation from the customer care teams to the engineering teams. It is also responsible for managing the service delivery process to customers.
Duties and responsibilities:
1. The 24x7 monitoring of all networks and IT infrastructure through monitoring systems.
2. Recording and life-cycle management of all occurring incidents in telecommunications and IT infrastructure and systems.
3. The identification, categorization, resolution and closure of all incidents related to networks and IT infrastructure.
4. The escalation of incidents in case they cannot be resolved to relevant operations teams.
5. The dedicated customer support for SOHO, SMEs and governmental organizations according to predefined SLAs and contracts.
6. The escalation of issues to vendors, vendors management and support contracts management.
7. Definition, implementation and maintenance of all policies and procedures for monitoring and escalation of incidents and problems.
8. Customer service work orders fulfillment and coordination with the cabling operations customer installation teams for configuration and delivery of relevant equipment
9. Provisioning management. Provisioning on the systems and networking components of new customers according to predefined procedures
10. Overall responsibility of delivering trouble-free services to customers within the specified Service Level Objectives, and according to the service specifications
11. Performance of relevant post-provisioning tests to guarantee that services are delivered correctly before the customer is considered operational
Educational Background University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
2. Network Engineer
Department: Engineering Operations
Reports to: Eng. Operations Manager
Authorization: Management
Duties and responsibilities:
1. Telephony and data Networks Performance Management.
2. Operational and maintenance of all networking devices, ensuring their continuous availability.
3. Analyzes real-time and short-term of network components and links performance.
4. Participates in implementation, testing and verification of major S/W and H/W updates in telecommunications, telephony, networking and Network Management Systems in cooperation with Planning department.
5. Creates and maintains data configurations files for network element activation or reconfiguration.
6. Provides user administration in all Network Management Systems and Operational Tools
7. Creates Performance Management database queries and applications in order to assist the activities of other divisions.
8. Develops additional monitoring tools in order to assist the activities of other divisions
9. Supports the statistics collection from all network systems and services
10. Cooperates with vendors for hardware and software issues, troubleshooting and operational issues.
11. Executes daily administration tasks (back ups, system health checks etc.)
12. Performs site visits for access network faults and proceeds with corrective maintenance actions.
13. Responsible for the spare part stock for all networking elements.
14. Supervises subcontractors and vendors support performance.
Educational Background: University degree in Computer Science or relevant area
Post – Graduate Degree Optional
Professional Experience:
3or more years work experience in a relative functional area[/font][
Apply by sending a cover letter and a CV explaining why you are the best candidate for the job and reassume to hr@asc.al (hr@asc.al).