europeagency
07.04.2015, 19:53
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Front Desk Manager, Abu Dhabi (salary 2000$/month) (http://www.europeagency.al/web/front-desk-manager-abu-dhabi-salary-2000month/)
Position: Front Desk Manager (Female)
Salary: Initial salary will be 2000$ (USD) net per month + tips + bonus based on performance
Duties and responsibilities
As front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.
Managing and training the concierge, night auditor and team of receptionists – making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints, problem solving, disturbances, special requests and any other issues that may arise when they come to the desk
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Undertake full responsibility for Scheduling and Payroll of the department.
Undertake full responsibility for managing operating expenses and purchasing for the department.
Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year.
Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
Scheduling your staff rotation
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Coordinate daily activities with hotel management team on a daily basis.
Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Benefits:
Accommodation provided for 2 years.
Transportation to and from work provided.
Annual leave of 30 days.
Plane ticket (in the beginning of work, and in the end of contract).
Health insurance covered.
Licensing for professional practice in the Middle East (Abu Dhabi) covered from employer.
2 years work contract with the right of renewal.
Selection criteria:
Age between 24 – 35 years old
Minimum 1 year related job experience
Excellent communication English skills
Minimum 2 year college degree
Knowledge of a second language is preferable
Clean criminal record is a MUST
How to apply:
To apply for this position please send your curriculum in English with subject “ Front Desk Manager ”at the following email address: info@europeagency.al or apply on line by clicking http://www.europeagency.al/web/wp-content/uploads/apliko.png also you can find us on (http://www.europeagency.al/web/aplikime/)Facebook (https://www.facebook.com/europeagency.al)
http://www.europeagency.al/web/wp-content/uploads/EA_Recruters.jpg (http://www.europeagency.al/web/bar-manager-abu-dhabi-uae-salary-net-1500month/)
Front Desk Manager, Abu Dhabi (salary 2000$/month) (http://www.europeagency.al/web/front-desk-manager-abu-dhabi-salary-2000month/)
Position: Front Desk Manager (Female)
Salary: Initial salary will be 2000$ (USD) net per month + tips + bonus based on performance
Duties and responsibilities
As front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.
Managing and training the concierge, night auditor and team of receptionists – making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints, problem solving, disturbances, special requests and any other issues that may arise when they come to the desk
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Undertake full responsibility for Scheduling and Payroll of the department.
Undertake full responsibility for managing operating expenses and purchasing for the department.
Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year.
Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
Scheduling your staff rotation
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Coordinate daily activities with hotel management team on a daily basis.
Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Benefits:
Accommodation provided for 2 years.
Transportation to and from work provided.
Annual leave of 30 days.
Plane ticket (in the beginning of work, and in the end of contract).
Health insurance covered.
Licensing for professional practice in the Middle East (Abu Dhabi) covered from employer.
2 years work contract with the right of renewal.
Selection criteria:
Age between 24 – 35 years old
Minimum 1 year related job experience
Excellent communication English skills
Minimum 2 year college degree
Knowledge of a second language is preferable
Clean criminal record is a MUST
How to apply:
To apply for this position please send your curriculum in English with subject “ Front Desk Manager ”at the following email address: info@europeagency.al or apply on line by clicking http://www.europeagency.al/web/wp-content/uploads/apliko.png also you can find us on (http://www.europeagency.al/web/aplikime/)Facebook (https://www.facebook.com/europeagency.al)
http://www.europeagency.al/web/wp-content/uploads/EA_Recruters.jpg (http://www.europeagency.al/web/bar-manager-abu-dhabi-uae-salary-net-1500month/)