Banka Amerikane e Investimeve - ABI Bank
21.10.2013, 16:56
Ref Job number: # ENT 003#
Job Title: Relationship Manager
Location: Tirana
Coverage Area: Mid-size & Corporate Enterprises
Division: Enterprises Unit
Closing Date: 03th of November 2013
Credit Agricole Bank - Albania S.A., Crédit Agricole Group, a market leader in universal customer-focused banking in France and one of the largest banks in Europe seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.
Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Relationship Manager
Job purpose:
Exploit business opportunities and develop close relationship with portfolio’s clients, with focus on Mid-size and Corporate enterprises.
Promote Bank’s products/services, through direct and efficient communication with clients, and in line with Bank’s Commercial and Risk Strategies / Policies in force.
Provide adequate coverage of needs and structuring of related internal proposals, for enhancing relationship with portfolio’s clients.
Contribute to development and expansion of Bank’s revenues from co-operation with portfolio’s clients, through diligent management of risk – return activities.
Direct reports to: Division Manager
Main Responsibilities:
Management of Portfolio Customers:
· Develop prime relationship and target long-term co-operation with customers.
· Identify new business co-operation opportunities with existing or new clients, by closely following up market developments.
· Plan contacts, hold frequent meetings with clients, under pre-defined action plan and business objectives agreed with direct supervisor.
· Maintain systematic communication with clients, for further developing and/or reviewing co-operation issues and terms.
· Provide periodical internal reports to direct supervisor and business line’s management, related to meetings with clients and recommendations on business issues addressed for discussion.
· Collect periodical business–economic data on clients, for evaluating co-operation terms.
· Evaluate co-operation opportunities with clients, under acceptable profitability and success rate, by considering (including but not limited to): clients’ business performance and reputation; assessment of compliance or legal risks related to clients; expected direct return (account profitability) and side benefits for the Bank; other relevant elements for structuring a co-operation (i.e. committed type and volume of transactions to be channeled through our Bank, security package offered, cross-selling opportunities etc.).
· Co-ordinate collection of new or updated legal/commercial documents delivered by clients when establishing account relationship or performing transactions with the Bank, if deemed appropriate.
· Generate proposals, suggest solutions and commercial strategy to follow on specific clients.
· Propose tailored offers in favor of clients, in co-operation with other Bank’s units.
· Propose amendments to existing co-operation terms & conditions with clients, based on their business performance and Bank’s profitability generated from co-operation with clients.
· Work closely and co-ordinate with other team members and/or other Bank’s units, for supporting clients’ banking needs on day-to-day basis.
· Identify and co-ordinate cross-selling opportunities with clients, in co-operation with other Bank’s units.
· Deliver preliminary (non-committed) or final offers to clients.
· Negotiate terms and conditions with clients, until materialization of co-operation.
· Provide support and advice to clients for enhancing co-operation with the Bank.
· Handle clients’ complains, in line with Bank’s procedures and policies in force, and by coordinating with other Bank’s units.
· Monitor and inform business line’s management about market developments regarding products and services offered by competition to specific clients or segment of clients.
Credit Portfolio Management:
· Administer credit requests (i.e. new, renewal, amendments) placed by assigned portfolio clients, or credit reviews defined as per Bank’s internal regulations, by coordinating steps with direct supervisor.
· Collect business and legal documents produced from clients, as well as generated from market sources, in order to examine credit application, prepare detailed business–financial analysis, evaluate clients’ creditworthiness.
· Perform on-site visits to clients’ business premises and report on business issues or information verified or evidenced.
· Structure credit proposal, aligned to Bank’s policies and strategies in force.
· Submit completed credit report for review and approval from direct supervisor, business line’s management and Bank’s credit decision-making authorities. Present the credit file during related internal meetings, if so requested.
· Inform clients on credit decision and negotiate approved terms and conditions.
· Follow up and coordinate actions with other Bank’s units (i.e. checking, preparation and signing of credit documentation, registration of securities, utilization of funds, etc.), until materialization of credit transaction.
· Monitor and report implementation of credit approval conditions.
· Monitor and report payment of clients’ credit obligations.
· Alert direct supervisor and business line’s management on issues/concerns related to clients’ credit performance and propose actions to be taken.
· Monitor daily non-paid/overdue credit obligations and propose actions for collection of due amounts.
· Monitor business performance of non-performing clients and generate proposals for re-structuring of credits (when appropriate), or credit recovery actions.
· Update regularly clients’ credit files with new information/documents.
· Prepare credit reviews as per credit approval conditions and Bank’s internal credit policies.
The ideal Candidates should have:
Customer service oriented
Good Sales and negotiation skills
Good knowledge of businesses operating in the respective area
Good analytical skills
Strong communication and interpersonal skills
Capability and willingness to take responsibilities
Teamwork spirit
Criteria to be fulfilled:
University degree in Economic Sciences (preferentially)
Minimum 3 years of banking experience (at least 2 year in relation with business clientele)
Prior experience in sales position in banking system.
Very good written and verbal communication skills in English
Knowledge of French is preferable
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/09/Job-Application28.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@emporiki.com.al.
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.
Publication date: 21/10/2013
Job Title: Relationship Manager
Location: Tirana
Coverage Area: Mid-size & Corporate Enterprises
Division: Enterprises Unit
Closing Date: 03th of November 2013
Credit Agricole Bank - Albania S.A., Crédit Agricole Group, a market leader in universal customer-focused banking in France and one of the largest banks in Europe seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.
Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Relationship Manager
Job purpose:
Exploit business opportunities and develop close relationship with portfolio’s clients, with focus on Mid-size and Corporate enterprises.
Promote Bank’s products/services, through direct and efficient communication with clients, and in line with Bank’s Commercial and Risk Strategies / Policies in force.
Provide adequate coverage of needs and structuring of related internal proposals, for enhancing relationship with portfolio’s clients.
Contribute to development and expansion of Bank’s revenues from co-operation with portfolio’s clients, through diligent management of risk – return activities.
Direct reports to: Division Manager
Main Responsibilities:
Management of Portfolio Customers:
· Develop prime relationship and target long-term co-operation with customers.
· Identify new business co-operation opportunities with existing or new clients, by closely following up market developments.
· Plan contacts, hold frequent meetings with clients, under pre-defined action plan and business objectives agreed with direct supervisor.
· Maintain systematic communication with clients, for further developing and/or reviewing co-operation issues and terms.
· Provide periodical internal reports to direct supervisor and business line’s management, related to meetings with clients and recommendations on business issues addressed for discussion.
· Collect periodical business–economic data on clients, for evaluating co-operation terms.
· Evaluate co-operation opportunities with clients, under acceptable profitability and success rate, by considering (including but not limited to): clients’ business performance and reputation; assessment of compliance or legal risks related to clients; expected direct return (account profitability) and side benefits for the Bank; other relevant elements for structuring a co-operation (i.e. committed type and volume of transactions to be channeled through our Bank, security package offered, cross-selling opportunities etc.).
· Co-ordinate collection of new or updated legal/commercial documents delivered by clients when establishing account relationship or performing transactions with the Bank, if deemed appropriate.
· Generate proposals, suggest solutions and commercial strategy to follow on specific clients.
· Propose tailored offers in favor of clients, in co-operation with other Bank’s units.
· Propose amendments to existing co-operation terms & conditions with clients, based on their business performance and Bank’s profitability generated from co-operation with clients.
· Work closely and co-ordinate with other team members and/or other Bank’s units, for supporting clients’ banking needs on day-to-day basis.
· Identify and co-ordinate cross-selling opportunities with clients, in co-operation with other Bank’s units.
· Deliver preliminary (non-committed) or final offers to clients.
· Negotiate terms and conditions with clients, until materialization of co-operation.
· Provide support and advice to clients for enhancing co-operation with the Bank.
· Handle clients’ complains, in line with Bank’s procedures and policies in force, and by coordinating with other Bank’s units.
· Monitor and inform business line’s management about market developments regarding products and services offered by competition to specific clients or segment of clients.
Credit Portfolio Management:
· Administer credit requests (i.e. new, renewal, amendments) placed by assigned portfolio clients, or credit reviews defined as per Bank’s internal regulations, by coordinating steps with direct supervisor.
· Collect business and legal documents produced from clients, as well as generated from market sources, in order to examine credit application, prepare detailed business–financial analysis, evaluate clients’ creditworthiness.
· Perform on-site visits to clients’ business premises and report on business issues or information verified or evidenced.
· Structure credit proposal, aligned to Bank’s policies and strategies in force.
· Submit completed credit report for review and approval from direct supervisor, business line’s management and Bank’s credit decision-making authorities. Present the credit file during related internal meetings, if so requested.
· Inform clients on credit decision and negotiate approved terms and conditions.
· Follow up and coordinate actions with other Bank’s units (i.e. checking, preparation and signing of credit documentation, registration of securities, utilization of funds, etc.), until materialization of credit transaction.
· Monitor and report implementation of credit approval conditions.
· Monitor and report payment of clients’ credit obligations.
· Alert direct supervisor and business line’s management on issues/concerns related to clients’ credit performance and propose actions to be taken.
· Monitor daily non-paid/overdue credit obligations and propose actions for collection of due amounts.
· Monitor business performance of non-performing clients and generate proposals for re-structuring of credits (when appropriate), or credit recovery actions.
· Update regularly clients’ credit files with new information/documents.
· Prepare credit reviews as per credit approval conditions and Bank’s internal credit policies.
The ideal Candidates should have:
Customer service oriented
Good Sales and negotiation skills
Good knowledge of businesses operating in the respective area
Good analytical skills
Strong communication and interpersonal skills
Capability and willingness to take responsibilities
Teamwork spirit
Criteria to be fulfilled:
University degree in Economic Sciences (preferentially)
Minimum 3 years of banking experience (at least 2 year in relation with business clientele)
Prior experience in sales position in banking system.
Very good written and verbal communication skills in English
Knowledge of French is preferable
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/09/Job-Application28.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@emporiki.com.al.
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.
Publication date: 21/10/2013