Banka Amerikane e Investimeve - ABI Bank
26.09.2013, 09:43
Ref Job number: #001 Greeter#
Job Title: Greeter
Location: Tirana
Division: Network
Closing Date: 30 September 2013
Crédit Agricole Albania Bank SHA. Credit Agricole Groupa market leader in universal customer – focused banking in France and one of the largest banks in Europe
seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines. Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Greeter to Main Branch
Job purpose: The main objective is to provide welcoming, orientation of customers within the branch, as well as management of appointments of the advisors and branch managers. The scope of the activity is Customer Service oriented.
Direct Reports to: Branch Manager
Main Responsibilities:
· Provides professional welcoming to the walk-in customers and the right conditions for a satisfactory accommodation;
· Manages the counter queues and identifies the customers’ needs;
· Guides customers to the appropriate zone (i.e. 24 hours, transaction area, etc.);
· Assists customers in filling in the necessary applications / forms before approaching the counters;
· Promotes to the customers of the bank the use the alternative banking channels (i.e. ATMs, E-banking);
· Books appointments for customers to the Advisory area or Branch Manager area and manages their outlook calendars;
· Acts as back-up for Express banking area staff in case of excess crowd or staff missing;
· Assists supportive office tasks for the advisors (ISA and BSA), after banking hours only;
· Promptly and efficiently handle quick customer enquiries / complaints. Carefully instruct customer to fill in and deposits the Complaints Form;
· Handle the communication with other branches, units and/or third parties related to the branch exclusively (mail delivery, postal service for the branch, etc.);
· Ensure the correct implementation of Bank policies / procedures;
The ideal Candidate should have:
· Ability to work in team and under cut off –s / deadlines
· Good sales skills
· Good communication skills
Criteria to be fulfilled:
University degree
Good written and spoken English
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/09/Job-Application24.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@credit-agricole.al.
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.
Publication date: 25/09/2013
Job Title: Greeter
Location: Tirana
Division: Network
Closing Date: 30 September 2013
Crédit Agricole Albania Bank SHA. Credit Agricole Groupa market leader in universal customer – focused banking in France and one of the largest banks in Europe
seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines. Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Greeter to Main Branch
Job purpose: The main objective is to provide welcoming, orientation of customers within the branch, as well as management of appointments of the advisors and branch managers. The scope of the activity is Customer Service oriented.
Direct Reports to: Branch Manager
Main Responsibilities:
· Provides professional welcoming to the walk-in customers and the right conditions for a satisfactory accommodation;
· Manages the counter queues and identifies the customers’ needs;
· Guides customers to the appropriate zone (i.e. 24 hours, transaction area, etc.);
· Assists customers in filling in the necessary applications / forms before approaching the counters;
· Promotes to the customers of the bank the use the alternative banking channels (i.e. ATMs, E-banking);
· Books appointments for customers to the Advisory area or Branch Manager area and manages their outlook calendars;
· Acts as back-up for Express banking area staff in case of excess crowd or staff missing;
· Assists supportive office tasks for the advisors (ISA and BSA), after banking hours only;
· Promptly and efficiently handle quick customer enquiries / complaints. Carefully instruct customer to fill in and deposits the Complaints Form;
· Handle the communication with other branches, units and/or third parties related to the branch exclusively (mail delivery, postal service for the branch, etc.);
· Ensure the correct implementation of Bank policies / procedures;
The ideal Candidate should have:
· Ability to work in team and under cut off –s / deadlines
· Good sales skills
· Good communication skills
Criteria to be fulfilled:
University degree
Good written and spoken English
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/09/Job-Application24.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@credit-agricole.al.
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.
Publication date: 25/09/2013