Banka Amerikane e Investimeve - ABI Bank
02.05.2013, 15:34
Ref Job number: #001 HCD#
Job Title: Head of Card Operations Department
Location: Tirana
Division: Cards & ATM Sector
Closing Date: 12th May 2013
Credit Agricole Albania Bank S.A., Crédit Agricole Group, a market leader in universal customer-focused banking in France and one of the largest banks in Europe seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.
Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Head of Card Operations Department
Job purpose:
Responsible for the entire process regarding debit and credit card operational matters including actual and new products. Manage and coordinate all reporting, internal or external communication, ATM problems and Card Disputes.
Direct Reports to: Sector Manager
Main Responsibilities:
Supports and controls the process of issuance and re-issuance of payment cards.
Monitors the ATM daily activities and responds for the maintenance and problems related with the ATM functionality
Monitors the Branches regarding the reconciliation process.
Assure a proper function and update of all procedures related to Card products & ATMs.
Design and analyze new products for the bank in compliance with the banks strategy
Assure a proper function of all system procedures in terms of cards especially the exchange files between the core banking system and CMS (card management system)
Prepare detailed reports and analyses for designing new qualitative products for the bank including Profit and Loss.
Assure the compliance with the rules and procedures in force for the credit cards (from the application until the card delivery to the clients)
Assure and responsible for different types of reports required by the Bank, Group Subsidiary, Bank of Albania, Third Parties (VISA etc) etc.
Assure the proper functionality for Chargebacks and Disputes in compliance with VISA.
Direct communication and collaboration with third parties Iike: VISA, ATM Vendors, Processor etc.
The ideal Candidate should have:
Leadership
Integrity, preciseness and confidentiality
Cooperation / Team Spirit
Communication
Adaptability
Initiative / Creativity
Customer Service
Criteria to be fulfilled:
Minimum 3 years of banking experience in Cards&ATM area.
Excellent command of written and spoken English language
Strong knowledge of MS Office (e.g. Excel, Word, Access etc)
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/05/Job-Application2.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@credit-agricole.al
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.
Job Title: Head of Card Operations Department
Location: Tirana
Division: Cards & ATM Sector
Closing Date: 12th May 2013
Credit Agricole Albania Bank S.A., Crédit Agricole Group, a market leader in universal customer-focused banking in France and one of the largest banks in Europe seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.
Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Head of Card Operations Department
Job purpose:
Responsible for the entire process regarding debit and credit card operational matters including actual and new products. Manage and coordinate all reporting, internal or external communication, ATM problems and Card Disputes.
Direct Reports to: Sector Manager
Main Responsibilities:
Supports and controls the process of issuance and re-issuance of payment cards.
Monitors the ATM daily activities and responds for the maintenance and problems related with the ATM functionality
Monitors the Branches regarding the reconciliation process.
Assure a proper function and update of all procedures related to Card products & ATMs.
Design and analyze new products for the bank in compliance with the banks strategy
Assure a proper function of all system procedures in terms of cards especially the exchange files between the core banking system and CMS (card management system)
Prepare detailed reports and analyses for designing new qualitative products for the bank including Profit and Loss.
Assure the compliance with the rules and procedures in force for the credit cards (from the application until the card delivery to the clients)
Assure and responsible for different types of reports required by the Bank, Group Subsidiary, Bank of Albania, Third Parties (VISA etc) etc.
Assure the proper functionality for Chargebacks and Disputes in compliance with VISA.
Direct communication and collaboration with third parties Iike: VISA, ATM Vendors, Processor etc.
The ideal Candidate should have:
Leadership
Integrity, preciseness and confidentiality
Cooperation / Team Spirit
Communication
Adaptability
Initiative / Creativity
Customer Service
Criteria to be fulfilled:
Minimum 3 years of banking experience in Cards&ATM area.
Excellent command of written and spoken English language
Strong knowledge of MS Office (e.g. Excel, Word, Access etc)
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/05/Job-Application2.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@credit-agricole.al
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.