Banka Amerikane e Investimeve - ABI Bank
28.03.2013, 14:31
Ref Job number: #002 BOO#
Job Title: Operations Back Office Specialist
Location: Tirana
Division: Banking Operations Division
Closing Date: 05 April 2013
Credit Agricole Albania Bank S.A., Crédit Agricole Group, a market leader in universal customer-focused banking in France and one of the largest banks in Europe seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.
Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Operations Back Office Specialist
Job purpose:
Handlings of all the necessary procedures for the execution of block/unblock account and/or amount.
Handlings of all the necessary procedures regarding the dormant account.
Reports monthly for all the customers with blocked/unblocked accounts/amounts during the month.
Reports monthly for all the customers with dormant account during the month.
Preparation of reports on the activities of the department as requested by the supervisor.
Act as internet banking administrator, handling all necessary operational step as required by the process and procedures
Direct Reports to: Head of Back Office Operations Department
Main Responsibilities:
Get the documents received from third parties after they are filed and checks (under conditions approved by the legal office) whether the subjects mentioned are or not customers of the bank
For the case with non-client entities, replies to requesting third party, according to the model approved by the legal office.
For clients informs by mail the legal office for further evaluation of the order received, with the scanned document attached.
Notifies in the same e-mail also the business units responsible to manage the client.
Receive the request from Legal Office by email or scanned copy (if the order is from third party) for account/amount to be blocked and the blocked duration.
Receive the emails from compliance specifying account or amount to be blocked and the blocking duration if relevant.
Receive from the Branches/agency the Application form signed by the customer, if the request for blocking the amount /account is from customer. The request may be received by e-mail (scanned application form) or fax.
Verify if the request for blocking the account/amount is in according to the procedure in force.
Checks in prior all the accounts that the customer maintains with the Bank, giving priority to the current account that will be blocked.
Checks in the electronic system if the account blocked is linked with a Debit Card and inform the respective units to block the Debit Card if the customer is holder of the debit card.
Perform the block transactions in the electronic bank system if the request for blocking the account/amount is in accordance to the procedure in force.
Reject the request for blocking the account/amount if the request for blocking the account/amount is not in according to the procedure in force and notifies in accordance for the reasons of rejection.
Notifies every related party (internally) for the execution or rejection of the request through e-mail.
Sends the reply letter to the third party that requested blocking of the account by using the respective draft letter prepared in prior from the Legal Unit.
In cases of requests received from Compliance Unit, the specialist only informs the Compliance Unit on the transaction performed
Accepts the request for unblocking the account of the customer from Network Division or Compliance Unit.
Performs the respective transaction in the electronic bank system. If the request is in conformity with the procedure in force. If not, he refuses to perform the transaction and notifies the related parties.
Checks in the electronic system if the account unblocked is linked with a Debit Card and inform the respective units for unblocking the Debit Card.
Notifies every related party (internally) for the execution or rejection of the request of unblocking through e-mail.
Monitors the terms of account block and unblock if it is in accordance of the terms approved by the respective parties.
Reports monthly for all the customers with blocked/unblocked accounts/amounts during the month.
Reports monthly for all the customers with dormant accounts during the month.
Registers the customer’s data in internet banking administration module.
Create certificates for the client accounts.
If the customer has requested to register pre-defined beneficiaries, administrator proceeds with their registration.
Sends the Username to e-mail address declared by the customer at the application form.
Administer the account holder and his accounts, as well as provides to authorized persons the rights to perform actions.
Modifies and replace the rights for authorized persons and pre-defined beneficiaries.
Replace the password, blocks the customer’s user until re-printing of a new password.
Close the E-banking service (un-registers the accounts of clients and then un-register the client).
The ideal Candidate should have:
Ability to work in team and under cut off –s / deadlines
Good communication skills
Criteria to be fulfilled:
University degree in Economics and related fields
Good written and spoken English
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/03/Job-Application2.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@credit-agricole.al
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.
Job Title: Operations Back Office Specialist
Location: Tirana
Division: Banking Operations Division
Closing Date: 05 April 2013
Credit Agricole Albania Bank S.A., Crédit Agricole Group, a market leader in universal customer-focused banking in France and one of the largest banks in Europe seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.
Emphasizing its values and its commitment, we are the bank of common sense. It puts the satisfaction and the interests of its 54 million customers, 160,000 employees, 1.2 million shareholders and 6.5 million mutual shareholders, at the heart of its activities.
We are seeking to recruit: Operations Back Office Specialist
Job purpose:
Handlings of all the necessary procedures for the execution of block/unblock account and/or amount.
Handlings of all the necessary procedures regarding the dormant account.
Reports monthly for all the customers with blocked/unblocked accounts/amounts during the month.
Reports monthly for all the customers with dormant account during the month.
Preparation of reports on the activities of the department as requested by the supervisor.
Act as internet banking administrator, handling all necessary operational step as required by the process and procedures
Direct Reports to: Head of Back Office Operations Department
Main Responsibilities:
Get the documents received from third parties after they are filed and checks (under conditions approved by the legal office) whether the subjects mentioned are or not customers of the bank
For the case with non-client entities, replies to requesting third party, according to the model approved by the legal office.
For clients informs by mail the legal office for further evaluation of the order received, with the scanned document attached.
Notifies in the same e-mail also the business units responsible to manage the client.
Receive the request from Legal Office by email or scanned copy (if the order is from third party) for account/amount to be blocked and the blocked duration.
Receive the emails from compliance specifying account or amount to be blocked and the blocking duration if relevant.
Receive from the Branches/agency the Application form signed by the customer, if the request for blocking the amount /account is from customer. The request may be received by e-mail (scanned application form) or fax.
Verify if the request for blocking the account/amount is in according to the procedure in force.
Checks in prior all the accounts that the customer maintains with the Bank, giving priority to the current account that will be blocked.
Checks in the electronic system if the account blocked is linked with a Debit Card and inform the respective units to block the Debit Card if the customer is holder of the debit card.
Perform the block transactions in the electronic bank system if the request for blocking the account/amount is in accordance to the procedure in force.
Reject the request for blocking the account/amount if the request for blocking the account/amount is not in according to the procedure in force and notifies in accordance for the reasons of rejection.
Notifies every related party (internally) for the execution or rejection of the request through e-mail.
Sends the reply letter to the third party that requested blocking of the account by using the respective draft letter prepared in prior from the Legal Unit.
In cases of requests received from Compliance Unit, the specialist only informs the Compliance Unit on the transaction performed
Accepts the request for unblocking the account of the customer from Network Division or Compliance Unit.
Performs the respective transaction in the electronic bank system. If the request is in conformity with the procedure in force. If not, he refuses to perform the transaction and notifies the related parties.
Checks in the electronic system if the account unblocked is linked with a Debit Card and inform the respective units for unblocking the Debit Card.
Notifies every related party (internally) for the execution or rejection of the request of unblocking through e-mail.
Monitors the terms of account block and unblock if it is in accordance of the terms approved by the respective parties.
Reports monthly for all the customers with blocked/unblocked accounts/amounts during the month.
Reports monthly for all the customers with dormant accounts during the month.
Registers the customer’s data in internet banking administration module.
Create certificates for the client accounts.
If the customer has requested to register pre-defined beneficiaries, administrator proceeds with their registration.
Sends the Username to e-mail address declared by the customer at the application form.
Administer the account holder and his accounts, as well as provides to authorized persons the rights to perform actions.
Modifies and replace the rights for authorized persons and pre-defined beneficiaries.
Replace the password, blocks the customer’s user until re-printing of a new password.
Close the E-banking service (un-registers the accounts of clients and then un-register the client).
The ideal Candidate should have:
Ability to work in team and under cut off –s / deadlines
Good communication skills
Criteria to be fulfilled:
University degree in Economics and related fields
Good written and spoken English
How to apply:
Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:
1- Properly fill our standard application form available to be downloaded. We kindly advise to carefully fill all required info and obligatory fields. For downloading the application form, please click here (http://www.credit-agricole.al/wp-content/uploads/2013/03/Job-Application2.doc).
2- Submit the completed application form by sending it only through this e-mail address jobapplication@credit-agricole.al
3- In the e-mail subject please specify clearly the position reference number.
Please note that only shortlisted candidates will be further contacted from our HR specialists.