ASC
15.02.2008, 12:55
Calling Center Supervisor
Job description & Skills
Supervises the Center to provide quality seamless customer service;
Capable of staffing and maintaining a team of people;
Trains new sale representatives in telecommunications equipment and procedures;
Checks the preparation and accuracy of reports and log files;
Works with sales and marketing managers to make sure selling points are in line with the marketing strategy;
Monitors customer service levels and provides recommendations to improve procedures and policies in the Center;
At least 1 year experience in a calling center or customer service position preferably in the telecommunications industry.Aplikoni duke derguar CV-ne ose duke telefonuar:
E-mail: rezarta.kolici@asc.al (rezarta.kolici@asc.al)
Tel: 048 200 800
Tel. : 048 200 800
Job description & Skills
Supervises the Center to provide quality seamless customer service;
Capable of staffing and maintaining a team of people;
Trains new sale representatives in telecommunications equipment and procedures;
Checks the preparation and accuracy of reports and log files;
Works with sales and marketing managers to make sure selling points are in line with the marketing strategy;
Monitors customer service levels and provides recommendations to improve procedures and policies in the Center;
At least 1 year experience in a calling center or customer service position preferably in the telecommunications industry.Aplikoni duke derguar CV-ne ose duke telefonuar:
E-mail: rezarta.kolici@asc.al (rezarta.kolici@asc.al)
Tel: 048 200 800
Tel. : 048 200 800