EURO-CALL-ALBANIA
25.10.2012, 14:13
Euro-Call-Albania is looking for a
CALL CENTER MANAGER
Duties and Responsibilities
Managing, supervising, and coordinating the activities of call center professionals in providing telephone customer related services.
Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues.
Planning and supervising changes and managing the daily operations of call centre.
Monitoring random inbound and outbound calls to improve the quality, minimizing errors and tracking operative performance.
Setting up and meeting performance goals and targets for speed, sales, efficiency, and quality.
Maintaining current knowledge of industry new developments, productions, and involvement in network communication.
Recording statistics, performance levels and user rates of the call centre and preparing the reports.
Planning and developing employee recruitment, including posting vacancy ads and liaising with other departments for proceedings.
Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes.
Handling the most complicated customer inquiries or complaints.
Forecasting and analyzing information against budget statistics on a weekly or monthly basis.
Reviewing the staff’s performance, determining training needs and scheduling training sessions.
Skills and Specifications
1 year Experience in call center management or related activities.
Excellent English knowledge
Excellent problem *solving and communication skills.
Solid customer focus and team working skills.
Ability to develop and motivate staff.
Great confidence and an excellent business sense.
Should be able to set, satisfy, and exceed targets.
Education and Qualifications
Degree in Business studies, or Management studies related field from an accredited institution
The interested candidates are pleased to send their application documents ( CV in English) at:
eurocallalbania@yahoo.com
Tel:+355 666661999
Cel. : 0666661999
CALL CENTER MANAGER
Duties and Responsibilities
Managing, supervising, and coordinating the activities of call center professionals in providing telephone customer related services.
Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues.
Planning and supervising changes and managing the daily operations of call centre.
Monitoring random inbound and outbound calls to improve the quality, minimizing errors and tracking operative performance.
Setting up and meeting performance goals and targets for speed, sales, efficiency, and quality.
Maintaining current knowledge of industry new developments, productions, and involvement in network communication.
Recording statistics, performance levels and user rates of the call centre and preparing the reports.
Planning and developing employee recruitment, including posting vacancy ads and liaising with other departments for proceedings.
Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes.
Handling the most complicated customer inquiries or complaints.
Forecasting and analyzing information against budget statistics on a weekly or monthly basis.
Reviewing the staff’s performance, determining training needs and scheduling training sessions.
Skills and Specifications
1 year Experience in call center management or related activities.
Excellent English knowledge
Excellent problem *solving and communication skills.
Solid customer focus and team working skills.
Ability to develop and motivate staff.
Great confidence and an excellent business sense.
Should be able to set, satisfy, and exceed targets.
Education and Qualifications
Degree in Business studies, or Management studies related field from an accredited institution
The interested candidates are pleased to send their application documents ( CV in English) at:
eurocallalbania@yahoo.com
Tel:+355 666661999
Cel. : 0666661999