Belle Air
16.03.2012, 13:36
Complaint Management Coordinator
The Complaint Management Coordinator is responsible for administering and supervising the work of complain management unit, in order to meet the quality standards required by the Customer Service Department and the airline Industry
Main duties include:
· Monitors the complaint answer process;
· Prepares, analyzes and interprets weekly complaint reports;
· Based on weekly reports trend suggests process review or Customer Service trainings;
· Responsible for monitoring the Complaint Management Specialist performance;
· Identify training and development needs via staff performance appraisal
Requirements:
· University Diploma
· Strong leadership qualities;
· Excellent interpersonal skills;
· Conflict Management skills;
· Customer Service oriented;
· Previous Supervising Experience;
· Computer Literacy;
· Stress Tolerant.
Additional advantageous skills:
· Previous Experience in the industry;
· Legal Educational Background.
Interested candidates should send their CV noting the position for which they are applying to: humanresources@flybelleair.com by 26 March 2012. Only shortlisted candidates will be contacted.
The Complaint Management Coordinator is responsible for administering and supervising the work of complain management unit, in order to meet the quality standards required by the Customer Service Department and the airline Industry
Main duties include:
· Monitors the complaint answer process;
· Prepares, analyzes and interprets weekly complaint reports;
· Based on weekly reports trend suggests process review or Customer Service trainings;
· Responsible for monitoring the Complaint Management Specialist performance;
· Identify training and development needs via staff performance appraisal
Requirements:
· University Diploma
· Strong leadership qualities;
· Excellent interpersonal skills;
· Conflict Management skills;
· Customer Service oriented;
· Previous Supervising Experience;
· Computer Literacy;
· Stress Tolerant.
Additional advantageous skills:
· Previous Experience in the industry;
· Legal Educational Background.
Interested candidates should send their CV noting the position for which they are applying to: humanresources@flybelleair.com by 26 March 2012. Only shortlisted candidates will be contacted.